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About the Role
The Anti-Violence Project (AVP) seeks a Hotline Specialist to support the Supervising Manager of the Hotline Program. This role ensures LGBTQ and HIV-affected survivors of violence receive affirming, inclusive, and trauma-informed support services. AVP empowers these communities to end violence through organizing and education, while supporting survivors via counseling and advocacy.
Responsibilities
- Staff AVP’s English/Spanish hotline.
- Answer and respond to community outreach via AVP’s English/Spanish hotline.
- Return voicemails or messages, providing resources, referrals, and intake screenings.
- Assist in expanding hotline hours to include evening and weekend availability.
- Complete need-based screenings and assessments with callers, connecting them to appropriate services or external referrals.
- Support daily hotline operations, including scheduling staff and volunteers, case conferences, and maintaining documentation.
- Coordinate volunteer hotline counselors.
- Facilitate hotline volunteer training cohorts.
- Provide backup services to volunteer hotline counselors during after-hours rotations.
- Offer short-term advocacy services to community members.
- Opportunity for supervision of volunteers.
Requirements
- Comfortable and confident in a multi-disciplinary, direct service/crisis management setting.
- Capacity to set effective boundaries.
- Honor confidentiality.
- Detail-oriented.
- Ready to engage in trauma-informed, anti-violence work with queer, trans, and HIV-affected communities.
- Commitment to ending violence within and against LGBTQ and HIV-affected people and communities.
- Ability to sit or remain stationary for extended periods.
- Ability to work at a computer screen and use standard office equipment for the duration of a shift.
- Ability to read and produce written materials.
- Ability to communicate verbally by phone and in person.
- Ability to perform accurate data entry.
- Availability for on-call consultation and crisis escalation outside of standard hours.
- Availability for overnight and/or weekend shifts on a rotational basis.
- Availability for training on a rotational basis.
Skills
- Spanish language fluency (in addition to English) strongly encouraged.
- Experience working with LGBTQ and HIV-affected people, communities, and survivors of violence.
- Experience providing crisis intervention and support.
- Strong administrative skills.
- Strong organizational skills.
Location
- Lower Manhattan (hybrid remote and in-person)
Work Type
- Hybrid
- Full-time
- Non-exempt hourly
Experience Level
- Experience working with LGBTQ and HIV-affected people, communities, and survivors of violence.
- Experience providing crisis intervention and support.
- Strong administrative and organizational skills.
Salary/Compensations
- $60,000 base salary
- $1,500 salary enhancement for multilingual staff
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 403(b) retirement investment plan with employer contribution
- Employer-provided HRA for medical costs after 90 days
- 20 days of vacation
- Sick time
- Generous holidays with holiday substitution options
- Family leave
About the Company
- AVP empowers LGBTQ and HIV-affected communities and allies to end all forms of violence through organizing and education and supports survivors through counseling and advocacy.
- AVP was one of the first LGBTQ anti-violence organizations in the country and is a national leader in the anti-violence movement.
- Approaches work from anti-oppressive and trauma-informed principles, internally and externally.
- Values collaboration and creativity in a passionate team.
- Centers work on those most impacted by violence, working to find community-based and community-led solutions.
- Committed to providing strong supervisory support and professional development opportunities.
- Supportive work environment.
- Anti-oppression framework guides work and commitment to transparency.
- Unionized workplace.
Equal Opportunity
- AVP is committed to providing equal employment opportunity to all qualified individuals and endeavors to hire individuals of diverse races, colors, creeds, ethnicities, religions, genders, gender identities or expressions, age, sexes, sexual orientations, national origins, disabilities, and citizen, marital, veteran and HIV statuses.