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Responsibilities
- Provides member service by acknowledging the member and identifying member needs.
- Provides guidance and support to members regarding self-service technology.
- Assists members with purchasing decisions and locating merchandise.
- Resolves member issues and concerns, and promotes the company's products and services.
- Assists management with the supervision of associates by assigning duties, communicating goals, and providing feedback.
- Trains associates on processes and procedures, and guides them on member service approaches.
- Ensures compliance with company policies and procedures.
- Participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
- Receives and stocks supplies and merchandise, and organizes and maintains the sales floor.
- Completes paperwork, logs, and other required documentation.
- Maintains safety of the facility by conducting safety sweeps and following safety procedures.
- Ensures maintenance of the sales floor and merchandise presentation.
- Handles claims and returns, zones the area, stocks and arranges merchandise, and sets up product displays.
- Identifies shrink and damages, and secures fragile and high-shrink merchandise.
- Monitors food and merchandise quality by ensuring product rotation, code dating, product recalls, and sanitation standards are followed.
- Leads and participates in teams by using and sharing resources, information, and tools.
- Determines customer needs and business priorities, and coordinates and executes work assignments.
- Provides advice, feedback, and support to ensure timelines and work quality are achieved.
- Oversees the picking and staging of club pickup orders.
- Develops, communicates, and implements processes and practices to meet business needs.
- Collaborates with managers, co-workers, customers, and other business partners.
- Monitors progress and results, and identifies and addresses improvement opportunities.
- Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity.
- Assists management with correcting ethical and compliance issues and problems.
Requirements
- Must be 18 years of age or older.
- 6 months retail experience AND 6 months customer service experience.
Skills
- Merchandising
- Customer Service
- Supervision
- Communication
- Ethical Standards And Conduct
- Retail Operations
Location
- 21341 SAM'S DR, WATERTOWN, NY 13601-5508, United States of America
Work Type
- Full-time
- Part-time
Experience Level
- 6 months retail experience
- 6 months customer service experience
- Leading a team
- Supervising experience
Education Level
- High school completion
- Bachelor's degrees
- English Language Learning
- Short-form certificates
Salary/Compensations
- $23.00 to $31.00 per hour
- $0.35 per hour to $3.00 per hour in specific circumstances for premiums
Benefits
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Company paid education benefit program (Live Better U)
About the Company
- At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
- Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job.
- This policy applies to all employees and aims to create a safe and productive work environment.
Equal Opportunity
- Respect the Individual: Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent.
- Respect the Individual: Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence.
- Respect the Individual: Strengthens the team by helping, developing and mentoring others; recognizes others’ contributions and accomplishments.
- Act with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
- Act with Integrity: Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
- Serve our Customers and Members: Delivers results while putting the customer first.
- Serve our Customers and Members: Makes decisions based reliable information; balances short- and long-term priorities; and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
- Strive for Excellence: Displays curiosity and a desire to learn; takes calculated risks; and demonstrates courage and resilience.
- Strive for Excellence: Drives continuous improvements; is open to and uses new technologies? and skills; and supports others through change.