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About the Role
The Service Coordinator ensures the building’s daily operations meet high standards. This role is ideal for a responsible individual who thrives in a dynamic environment, enjoys managing changing priorities, and values strong relationships with residents and contractors. The Service Coordinator oversees day-to-day operations, including addressing resident concerns, maintaining building standards, managing resident access, performing audits, and coordinating maintenance and janitorial teams.
Responsibilities
- Respond to and resolve resident concerns in a timely and professional manner
- Manage all incoming and outgoing resident emails and internal/external communications
- Monitor work orders to ensure completion within 24–48 hours and create purchase orders as required
- Liaise with Leasing team for lease renewals, assignments, and roommate changes, ensuring accurate system updates
- Manage resident access systems, including fob creation, visitor parking passes, buzzer registration, and parking/locker assignments
- Execute monthly and quarterly resident events
- Maintain excellent resident relations through collaborative problem-solving with team members
- Conduct regular property and vacant suite inspections to ensure building standards are met
- Coordinate with Maintenance Manager and contractors to address maintenance issues promptly
- Issue and process purchase orders, verify completed work, and ensure timely vendor invoicing and payment
- Monitor resident arrears and take appropriate action, including eviction notices and LTB filings
- Issue notices of entry and coordinate scheduling with residents
- Post and distribute building notices via email, common areas, and suites as required
- Process notices to vacate, conduct pre-move-out inspections, and update turnover schedules
- Conduct move-out inspections and prepare adjustment forms for Property Administrators
- Manage suite turnover, including vendor coordination and Yardi updates to meet rent-ready timelines
- Issue contractor and visitor passes and maintain accurate records
- Prepare adjustment forms for resident charges and fines
- Conduct annual and complaint-driven suite inspections; issue warning letters as needed
- Facilitate insurance claims for resident-caused damages and provide required documentation
- Address deficiencies from inspections promptly
- Oversee guest suite and amenity upkeep, ensuring cleanliness and readiness for bookings
- Perform general administrative duties, reporting, and inventory management as required
Requirements
- High school diploma
- 1+ year of experience in residential property management operations, including strong organizational and scheduling skills
- Excellent verbal and written communication skills; ability to build positive relationships with team members and residents
- Professional, self-motivated, and flexible with strong conflict-resolution abilities
- Ability to manage multiple priorities, meet tight deadlines, and work under pressure with accuracy and attention to detail
- Availability to work during month-end periods, including weekends and statutory holidays
- Proficiency in Microsoft Office and property management/accounting software; preference for Yardi experience
- Commitment to confidentiality, integrity, and alignment with company values
Skills
- Organizational skills
- Scheduling skills
- Verbal communication skills
- Written communication skills
- Relationship building
- Conflict resolution
- Managing multiple priorities
- Meeting deadlines
- Working under pressure
- Accuracy
- Attention to detail
- Microsoft Office proficiency
- Property management software proficiency
- Accounting software proficiency
- Yardi experience (preferred)
Location
- Onsite
Work Type
- Full-time
Experience Level
- 1+ year of experience
Education Level
- High school diploma
Salary/Compensations
- $42,600.00 to $57,700.00 annually
Benefits
- Comprehensive paid time off, including vacation and personal days
- Annual performance-based bonus opportunity
- Comprehensive health and wellness benefits
- Up to $2,000 annually for professional development
- Up to $5,000 in mental health coverage
- Collaborative workplace with team engagement opportunities
About the Company
- GWLRA is a leader in both the commercial and multi-residential real estate industries.
- We believe in generating value by creating vibrant, sustainable communities that engage, excite, and inspire.
- Our people live our values through the work they do and the results they deliver.
- Our core values are keeping our word, working better together and embracing diversity.
- Learn more about our commercial and residential businesses, our values, and careers at GWLRA.
Equal Opportunity
- GWL Realty Advisors is an equal opportunity employer.
- It prohibits discrimination based on age, color, disability, national origin, race, religion, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws.
- We are committed to creating and maintaining an inclusive and accessible workplace.
- If you are contacted for an interview and require accommodation during the interviewing process, please let us know.