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About the Role
As a Phlebotomist/Administrative Assistant, you will provide an exceptional patient experience by performing venipuncture and other clinical support services. You will act as a patient ambassador, manage the office environment, and serve as the first point of contact for patients, while also providing support as requested by leadership.
Responsibilities
- Utilize the C-I-CARE framework in all patient interactions, ensuring a positive in-office experience through patient intake, schedule management, follow-up scheduling, billing and insurance knowledge, and patient feedback monitoring.
- Provide venipuncture services for patients ranging from pediatrics to geriatrics.
- Perform and assist with extended scope duties including non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.
- Maintain high standards of in-office care through proper specimen labeling, handling, processing, inventory management, and tool sterilization.
- Assist providers and the virtual medical team with clerical duties such as answering patient messages, following up on lab cases, completing biometric screening forms, reviewing medical records, and assisting with billing inquiries and DOH reporting.
- Manage all front of house duties including check-in/check-out, insurance verification, paperwork tasks, and prepping tests.
- Contribute to team development through rounding, team huddles, problem-solving, and supporting providers with ad hoc requests.
- Perform opening and closing duties, including daily office upkeep, maintaining patient and employee spaces, restocking supplies, and organization.
- Master the technology suite including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System.
Requirements
- At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment.
- An active phlebotomy certification to practice in CA.
- Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
- Strong written and verbal communication skills.
- Proficiency in computer technology such as typing, navigating the internet, and using multiple software systems simultaneously.
- Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams is a plus).
- Proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care.
- Proven track record of persisting through change, taking action on challenges, and learning quickly and effectively in new situations or tasks.
Skills
- Venipuncture
- Clinical support services
- Patient interaction
- Administrative support
- Customer service
- Communication (written and verbal)
- Computer proficiency
- Teamwork
- Problem-solving
- Empathy
- Focus
- Compassion
- Self-awareness
- Adaptability
- Technology suite mastery (Slack, G-suite, Zoom, Circulation, RingCentral, EMR)
Location
- Inner Sunset
Work Type
- Full-time
- 40 hrs/week
- 8 hr shifts
Experience Level
- At least 6 months of relevant experience
Education Level
- High School Diploma or equivalent
Salary/Compensations
- $26.25 to $28.25 per hour
Benefits
- Paid sabbatical for every five years of service
- Free One Medical memberships for yourself, your friends and family
- Employee Assistance Program
- Competitive Medical, Dental and Vision plans
- Pre-Tax commuter benefits
- PTO cash outs
- 401K match
- Credit towards emergency childcare
- Company paid maternity and paternity leave
- Paid Life Insurance
- Disability insurance
- Malpractice Insurance (for practicing clinicians)
- UpToDate Subscription (for practicing clinicians)
- Continuing Medical Education (CME) stipend (for practicing clinicians)
- Rounds (for practicing clinicians)
- Discounted rate to attend One Medical’s Annual REAL primary care conference
About the Company
- One Medical is a primary care solution focused on making quality care more affordable, accessible, and enjoyable.
- We are transforming healthcare by improving the experience for patients, providers, employers, and health networks.
- Our services include seamless in-office and virtual care, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health.
- One Medical joined Amazon in February 2023 to expand our reach and impact.
- We are building a diverse, driven, and empathetic team and cultivating an environment where everyone can thrive.
Equal Opportunity
- One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.
- One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.