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About the Role
As a Phlebotomist/Administrative Assistant, you will provide an exceptional patient experience by performing venipuncture and other clinical support services. You will act as a patient ambassador, manage the office environment, and serve as the first point of contact for patients, while also providing support as needed by management.
Responsibilities
- Utilize the C-I-CARE framework in all patient interactions, ensuring a positive in-office experience through patient intake, schedule management, follow-up scheduling, billing and insurance knowledge, and patient feedback monitoring.
- Provide venipuncture services for patients ranging from pediatrics to geriatrics.
- Perform and assist with extended scope duties including non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.
- Maintain high standards of in-office care through proper specimen labeling, handling, processing, inventory management, and tool sterilization.
- Assist with patient care beyond the lab by answering messages, following up on lab cases, and supporting providers with clerical duties such as biometric screening forms, medical record review, billing inquiries, and DOH reporting.
- Manage all front of house duties including check-in/check-out, insurance verification, paperwork, and prepping tests.
- Contribute to team development through rounding, team huddles, problem-solving, and supporting providers with ad hoc requests.
- Perform opening and closing duties, including maintaining office spaces, restocking supplies, and organization.
- Master the technology suite including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System.
Requirements
- At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment.
- Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
- Proficiency in computer technology such as typing, navigating the internet, and using multiple software systems simultaneously.
- Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus).
- A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care.
- A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks.
Skills
- Venipuncture
- Clinical support services
- Patient interaction
- Administrative support
- Customer service
- Written communication
- Verbal communication
- Problem solving
- Empathy
- Focus
- Compassion
- Self-awareness
- Feedback and growth orientation
- Nimbleness
- Teamwork
- Technology proficiency (Slack, G-suite, Zoom, Circulation, RingCentral, EMR)
Location
- West Portal office at 2 West Portal Ave
Work Type
- Full-time
- 40 hrs/week
- 8 hr shifts
Experience Level
- At least 6 months of relevant experience
Education Level
- High School Diploma or equivalent
- Active phlebotomy certification to practice in CA
Salary/Compensations
- $26.25 to $28.25 per hour
Benefits
- Paid sabbatical for every five years of service
- Free One Medical memberships for yourself, your friends and family
- Employee Assistance Program
- Competitive Medical, Dental and Vision plans
- Pre-Tax commuter benefits
- PTO cash outs
- 401K match
- Credit towards emergency childcare
- Company paid maternity and paternity leave
- Paid Life Insurance
- Disability insurance
- Malpractice Insurance (for practicing clinicians)
- UpToDate Subscription (for practicing clinicians)
- Continuing Medical Education (CME) stipend (for practicing clinicians)
- Rounds (for practicing clinicians)
- Discounted rate to attend One Medical’s Annual REAL primary care conference
About the Company
- One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable.
- We are on a mission to transform healthcare, improving the experience for patients, providers, employers, and health networks.
- Our services include seamless in-office and 24/7 virtual care, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns.
- In February 2023, One Medical joined Amazon to deliver exceptional healthcare to more consumers and achieve better health outcomes.
- We are building a diverse, driven, and empathetic team and cultivating an environment where everyone can thrive.
Equal Opportunity
- One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.
- One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.