Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
Tailor your resume to this Core - Cooling Technical Support Specialist role.
Rezi rewrites your resume against Schneider Electric's job description. Free.
Tailor your resume to this Core - Cooling Technical Support Specialist role.
Rezi rewrites your resume against Schneider Electric's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Core - Cooling Technical Support Specialist posting at Schneider Electric — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Core - Cooling Technical Support Specialist posting at Schneider Electric — free, in seconds.
About the Role
The Core - Cooling Technical Support Specialist provides technical support for mission-critical liquid cooling systems from our Buffalo, NY facility. You will support customers, field service technicians, and internal teams through phone, email, and our Case Management/CRM system, troubleshooting equipment issues, managing cases, identifying parts, verifying coverage, and coordinating with other teams.
Responsibilities
- Provide technical support to customers and field service technicians by phone, email, and through the Case Management/CRM system.
- Receive, create, document, and triage technical support cases.
- Review equipment serial numbers and case history to identify existing or related cases.
- Verify customer entitlement and SLA status to determine applicable support and parts coverage.
- Troubleshoot liquid cooling and electro-mechanical equipment using alarms, operating data, electrical schematics, drawings, and information provided from the field.
- Guide customers and technicians through logical troubleshooting steps and corrective actions.
- Identify parts and components required to support equipment repairs.
- Escalate complex technical issues to Advanced Technical Support, Engineering, Quality, or other appropriate resources.
- Coordinate with Dispatch when field service support is required and provide the case details and technical information needed for an effective handoff.
- Maintain clear and accurate case notes, customer communications, troubleshooting details, and status updates.
- Contribute to Knowledge Articles, troubleshooting guides, service bulletins, and other technical documentation.
- Collaborate with Dispatch, Field Service, Advanced Technical Support, Engineering, Quality, Training, Sales, and other internal teams.
- Participate in occasional site visits and hands-on training opportunities to strengthen product knowledge and troubleshooting skills.
- Maintain knowledge of current and new liquid cooling products.
Requirements
- Strong technical troubleshooting and problem-solving skills.
- Ability to troubleshoot equipment remotely by asking effective diagnostic questions and interpreting technical information.
- Ability to read electrical schematics, product drawings, and technical specifications.
- Strong customer service, communication, and documentation skills.
- Ability to explain technical instructions clearly to individuals with varying levels of experience.
- Ability to manage multiple cases and priorities effectively.
- Sound technical judgment and the ability to recognize when an issue requires escalation.
- Ability to work independently and collaboratively in a technical support environment.
Skills
- Liquid cooling
- HVAC/R
- Electro-mechanical equipment
- Controls
- Technical systems
- Single-phase electrical systems
- Three-phase electrical systems
- Pumps
- Heat exchangers
- Controls
- Sensors
- Valves
- Actuators
- Fluid systems
- CRM
- Case management
- Service management systems
Location
- Buffalo, NY
Work Type
- Office-based
- Full-time
Experience Level
- 3+ years of experience in HVAC/R, field service, technical support, or a similar technical troubleshooting role preferred.
Education Level
- Associate degree or technical training in HVAC/R, electrical, mechanical, controls, electronics, or a related discipline preferred, or an equivalent combination of education and relevant experience.
Salary/Compensations
- USD 54,400 - USD 81,600 per year
Benefits
- Medical (with member reward points)
- Dental
- Vision
- Basic life insurance
- Benefit Bucks
- Flexible work arrangements
- Paid family leaves
- Well-being programs
- 12 holidays per year
- 15 days of paid time off per year
- Incentives
- Company share ownership
- 401(k) with match
- Performance discussions
- Global opportunities
- Schneider Career Hub
- Learning platforms like Coursera
- Volunteer leave
- Programs with the Schneider Electric Foundation
- Youth education initiatives
- Military leave benefits
About the Company
- Schneider Electric is a global company with €40 billion in revenue, +9% organic growth, and over 150,000 employees in 100+ countries.
- Our values and behaviors are the foundation for creating a great culture to support business success.
- We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
- IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play.
- It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
- We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization.
- We celebrate IMPACT Makers and believe everyone has the potential to be one.
- Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.
- We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values.
- We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
- At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value.
- Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.
Equal Opportunity
- Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.