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About the Role
The Lead Cashier is responsible for efficient guest transactions, maintaining cashwrap standards, and assisting in training new cashiers. This role drives loyalty results through a focus on performance, people, and process, supporting the leadership team with various operational tasks.
Responsibilities
- Contribute to meeting or exceeding store goals for sales, omni-channel, guest loyalty, and shrink.
- Ensure exceptional guest service by creating a friendly environment, greeting guests, personalizing service, and recommending products/services.
- Handle sales, refunds, and exchanges courteously.
- Pair guests with associates for makeup applications, skincare analysis, and product demonstrations.
- Book appointments for services and support in-store events.
- Take ownership of the replenishment, organization, and maintenance of cashwrap displays and fixtures.
- Maintain prompt and regular attendance.
- Contribute to an inclusive environment supporting teammates and guests.
- Support the leadership team with cashier chat ins/outs and associate exit inspections.
- Stay informed about industry trends, products, and services, and share benefits with guests.
- Share loyalty program benefits, including credit and the Ulta Beauty app, with guests.
- Assist in training new cashiers and cross-training other associates.
- Engage and influence peers to achieve peak productivity and performance.
- Drive cashier accountability in delivering an exceptional brand experience and following systems.
- Participate in ongoing training for professional development and sales performance.
- Collaborate with managers and associates to grow the business.
- Ensure compliance with Ulta Beauty’s policies, procedures, and standards.
- Adhere to Ulta Beauty’s dress code.
- Ensure proper control of all cash and media at the cashwrap.
- Complete register open and close functions as directed.
- Maintain outstanding store standards and overall store cleanliness.
- Protect company assets and minimize loss by adhering to all store standards and operating procedures.
- Execute other operational tasks as directed.
Requirements
- Proven ability to delegate, multi-task, and problem-solve.
- Demonstrated knowledge and passion for guest service and a competency for selling.
- Experience addressing guest concerns and questions promptly and professionally.
- Demonstrated experience in exceeding sales goals and training new hires.
- Must be 18 years of age or older.
Skills
- Proficient with basic technology (e.g., Point of Sale system and Apple devices).
- Excellent written and verbal communication.
- Strong collaboration and interpersonal skills.
- Ability to work independently and as part of a team.
- Ability to build and maintain strong customer relationships.
- Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable.
Location
- In-store
Work Type
- Full-time
- Part-time
Experience Level
- 2 years of relevant work experience preferred
- Equivalent combination of education and relevant work experience preferred
Education Level
- High school diploma is preferred
About the Company
- Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services.
- We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label.
- Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services.
Equal Opportunity
- We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.