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About the Role

Bring your HVAC, refrigeration, controls, chiller, or liquid cooling expertise to one of the fastest-evolving areas of the cooling industry. As an Advanced - Cooling Technical Support Specialist, you will provide advanced technical support for mission-critical liquid cooling systems operating in demanding data center environments. You will help customers and technical teams solve complex issues while developing deep expertise in the cooling technologies supporting AI and high-performance computing. This is a U.S.-based remote position focused on advanced troubleshooting, root-cause analysis, and technical guidance. You will collaborate with Core Technical Support, Field Service, Engineering, Quality, and other teams to drive challenging technical issues toward resolution. Beyond resolving cases, you will help strengthen the broader support organization by improving troubleshooting practices, sharing technical knowledge, supporting training, and influencing service documentation and processes.

Responsibilities

Serve as an advanced technical resource for mission-critical liquid cooling systems.
Take ownership of complex technical issues and escalations requiring deeper troubleshooting and product knowledge.
Support customers, Core Technical Support, and Field Service personnel with advanced diagnostics and issue resolution.
Analyze alarms, operating data, electrical schematics, system performance, case history, and technical documentation to identify root causes and corrective actions.
Use the Case Management/CRM system extensively to document troubleshooting, manage case activity, communicate updates, track ownership, and maintain accurate records through resolution.
Provide remote technical guidance to customers and field personnel performing fault isolation and troubleshooting of liquid cooling and electro-mechanical systems.
Provide technical guidance for system startup, commissioning, and deployment activities.
Identify parts and components needed to support equipment repairs and technical resolution.
Collaborate with Core Technical Support, Dispatch, Field Service, Engineering, Quality, Training, and Sales to resolve customer and product issues.
Create and improve Knowledge Articles, troubleshooting guides, service bulletins, procedures, and other technical documentation.
Use lessons learned from real-world issues to recommend improvements to products, manuals, troubleshooting methods, and support processes.
Support technical training for customers, Technical Support teams, and Field Service personnel.
Maintain expertise in new products, known issues, and evolving liquid cooling technologies.
Participate in occasional customer site or company facility visits for product exposure, training, technical observation, or complex issue support when appropriate.
Participate in a 24/7/365 on-call rotation to provide advanced after-hours technical support when scheduled.

Requirements

Strong HVAC/R, refrigeration, chiller, liquid cooling, mission-critical cooling, or related technical expertise.
Advanced troubleshooting skills and a methodical approach to complex problems.
The ability to look beyond an alarm or symptom and work toward the underlying root cause.
Strong knowledge of electrical and electro-mechanical systems, including single-phase and three-phase power.
The ability to confidently read and interpret electrical schematics, technical drawings, sequences of operation, and technical specifications.
Familiarity with pumps, heat exchangers, controls, sensors, valves, actuators, and fluid systems.
The ability to troubleshoot remotely by asking the right technical questions and turning field information into an effective troubleshooting path.
Strong technical judgment, including when to involve Engineering, Quality, or other specialized resources.
Strong written, email, and verbal communication skills, with the ability to explain complex technical concepts clearly to customers and technicians with different experience levels.
Strong documentation and case-management habits, with the ability to work extensively in a Case Management/CRM system, manage multiple priorities, and maintain ownership through resolution.
The ability to work independently in a remote environment while collaborating closely across technical teams.
Availability to participate in a 24/7/365 on-call rotation, including nights, weekends, and holidays when scheduled.

Skills

HVAC/R
Refrigeration
Chiller systems
Liquid cooling systems
Mission-critical cooling
Advanced troubleshooting
Root-cause analysis
Electrical systems
Electro-mechanical systems
Single-phase power
Three-phase power
Reading electrical schematics
Interpreting technical drawings
Understanding sequences of operation
Reading technical specifications
Pumps
Heat exchangers
Controls
Sensors
Valves
Actuators
Fluid systems
Remote troubleshooting
Technical judgment
Written communication
Verbal communication
Documentation
Case management
CRM systems
Independent work
Collaboration
On-call rotation

Location

U.S.-based remote

Work Type

Remote
Full-time

Experience Level

5+ years of experience in technical support, HVAC/R, mission-critical cooling, Field Service, or a similar advanced technical troubleshooting role.
Demonstrated experience troubleshooting electrical, mechanical, controls, and electro-mechanical systems.
Experience reading and interpreting electrical schematics and working with single-phase and three-phase electrical systems.
Experience with liquid cooling, chillers, or mission-critical cooling systems is highly desirable.
Experience supporting data centers or other mission-critical environments is preferred.
Advanced technical support, complex troubleshooting, or technical escalation experience is preferred.
Experience with CRM, case management, or service management systems is a plus.

Education Level

Associate degree or technical training in HVAC/R, refrigeration, electrical, mechanical, controls, electronics, or a related discipline preferred, or an equivalent combination of education and relevant technical experience.

Salary/Compensations

USD 86,400 - USD 129,600 per year

Benefits

Medical (with member reward points)
Dental
Vision
Basic life insurance
Benefit Bucks
Flexible work arrangements
Paid family leaves
Well-being programs
12 holidays per year
15 days of paid time off per year
Competitive pay
Incentives
Company share ownership
401(k) with match
Performance discussions
Global opportunities
Schneider Career Hub
Learning platforms like Coursera
Collaboration
Recognition
Sharing your voice
Inclusive workplace
Volunteer leave
Programs with the Schneider Electric Foundation
Youth education initiatives
Military leave benefits

About the Company

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries
Schneider Electric aspires to be the inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.
We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values.
We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value.
Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.

Equal Opportunity

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.