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About the Role

This is a Temporary Provisional (TPV) appointment, not a permanent position. Provisional appointees must successfully participate in a Civil Service examination and be selected through an open competitive process for potential permanent appointment. Provisional appointments cannot exceed three years. The Office of the City Administrator aims to strengthen San Francisco by providing efficient and effective government services, while the Department of Animal Care & Control (SFACC) provides care and services to animals in need and enforces animal welfare laws.

Responsibilities

Provide animal care and control services, information, and assistance to the public in person and by telephone.
Resolve public issues, often under stressful conditions.
Educate the public on animal issues and responsible pet ownership.
Promote a humane attitude towards animals and provide information on adoption, spay/neuter, training, and volunteer opportunities.
Explain state and local laws, departmental policies, and animal-related information to the public.
Assist the public with animal surrender, adoption, and redemption according to procedures.
Collect animal and personal information, interview potential adopters, and make suitability decisions.
Reunite lost animals with owners or find suitable new homes.
Handle animals humanely and safely, and transport them for various purposes.
Perform errands and deliver specimens, animals, and documents.
Record transactions, including narrative reports of public interactions.
Process forms and document information regarding animal impoundment, condition, release, and adoption.
Maintain accurate records of animal shelter office activities.
Use a computer database to access, enter, and update data, and print documents.
Reconcile invoices for departmental charges.
Collect and process information for the dog licensing program and issue licenses and citations.
Collect fees, produce receipts, make change, and balance daily receipts.
Receive, record, and relay requests for services to appropriate personnel.
Communicate with field personnel using a two-way radio.
Ensure cleanliness and neatness of the work area.
Perform related duties as assigned.

Requirements

Six months of experience providing customer services and information in an animal care and control operation or a related animal welfare/protection facility; OR Two years of experience as a customer service representative in an office or facility with heavy face-to-face public contact.
Possession and maintenance of, or the ability to obtain and maintain, a valid California Class C Driver's License.
A valid out-of-state driver’s license is acceptable during the application process; a valid California driver's license must be obtained prior to appointment and maintained throughout employment.
Applicants must meet minimum qualification requirements by the final filing date.
Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.
Falsifying education, training, or work experience or attempted deception on the application may result in disqualification.
Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Skills

Customer service
Animal care
Animal welfare
Public education
Record keeping
Computer database management
Communication (verbal and radio)

Location

1419 Bryant Street

Work Type

Permanent Civil Service
Shifting schedule, including holidays and weekends

Experience Level

Six months experience providing customer services and information in an animal care and control operation or a related animal welfare/protection facility
Two years experience as a customer service representative in an office or facility with heavy face-to-face public contact

Salary/Compensations

USD 69758 - USD 88972 - yearly

Benefits

Employee Benefits Overview

About the Company

The Office of the City Administrator and its 20+ divisions and departments operate core internal and public-facing essential services in to San Francisco residents and businesses.
Our aim is to strengthen San Francisco by providing efficient and effective government services to increase safety and resiliency, support our local economy, and optimize capital planning and infrastructure all while prioritizing equity and inclusion.
Our vision is to lead the nation in public administration and to enable City departments to effectively deliver critical public services.
We aim to help the city run better, to connect San Francisco residents and constituents to the vital public services they seek, and to create a meaningful and diverse work culture that is the place of choice for people who are invested in a career in public service.
We are committed to ensuring that the City services are inclusive, efficient, equitable, and culturally competent for San Franciscans of all races, ethnic backgrounds, religions, and sexual orientations.
This commitment requires comprehensive review and thorough analysis of existing practices and policies to remove barriers to real inclusion.
We are also committed to ensuring that we have a safe, equitable, and inclusive workplace for individuals of all races.
This includes creating opportunities for hiring, promotion, training, and development, for all employees, including but not limited to, Black, Indigenous, and people of color (BIPOC).
The San Francisco Department of Animal Care & Control (SFACC) is a taxpayer-funded, open-admission animal shelter.
Since 1989, SFACC has provided housing, care, and medical treatment to wild, exotic and domestic stray, lost, abandoned, sick, injured, and surrendered animals.
SFACC’s doors are open to all animals in need regardless of species, medical, or behavioral condition.
The shelter also enforces all state and local Animal Control and Welfare laws and is the first responder for animals in natural disasters and citizen emergencies.
SFACC shelters homeless, neglected, and abused animals and provide humane education and many other services to the community.
SFACC is the local agency that investigates animal cruelty, enforces animal welfare laws, rescues injured and orphaned wildlife and birds, and aids domestic animals in distress.
SFACC aims to adopt, re-home, or reunite domestic animals with their guardians and to release wildlife to their native habitat.

Equal Opportunity

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply.
Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.