Retail & Shipping Associate – The UPS Store – South Congress & Oltorf
The UPS Store - LAL Horizons LLC · Austin, TX, US
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About the Role
LAL Horizons is seeking a Retail & Shipping Associate for their busy South Congress store, a hub for local residents and small businesses. This role involves providing excellent customer service, handling shipping and print services, and managing store operations.
Responsibilities
- Deliver friendly, knowledgeable service to walk-in customers and phone inquiries
- Advise customers on the best shipping options and take ownership of their shipping needs
- Pack, receive, and process packages for courier shipment, including Amazon and other returns
- Run print, copy, binding, and laminating projects for local residents and small businesses
- Sort mail for mailbox customers
- Provide notary services once certified
- Process transactions on our point-of-sale system and shipping software
- Keep the store clean, organized, and safe
- Perform other duties as assigned
Requirements
- High school diploma or GED
- Comfortable with computers
- Clear verbal and written communication, including basic math and spelling
- Friendly, professional, and genuinely helpful demeanor
- Prompt, reliable, and responsible
- Able to lift 40+ lbs and stand for a full shift
- Available 35–40 hours per week, including weekends
- Saturday and Sunday availability required
Skills
- Microsoft Office experience is a plus
- Adobe experience is a plus
- Basic math skills
- Basic spelling skills
- Point-of-sale system operation
- Shipping software operation
Location
- 2407 S Congress, Suite E, Austin, TX 78704
Work Type
- Full-time
- 35–40 hrs/week
Experience Level
- Depending on experience
- Retail experience preferred
- Customer service experience preferred
- Shipping experience preferred
- Print experience preferred
Education Level
- High school diploma or GED
Salary/Compensations
- $16-17/hr
Benefits
- Advancement opportunities
- Paid Time Off
- On-the-job training program
- Leadership opportunities across 7 stores
- Company-paid notary certification
About the Company
- LAL Horizons has served Central Texas for over 15 years and runs 7 The UPS Store locations in Austin, Round Rock, and Cedar Park.
- Our South Congress store is a busy hub for South Austin neighbors, creatives, and small businesses.
- We're a local team that leads with Integrity, Accountability, Self-Discipline, and Leadership, and we promote from within.
Equal Opportunity
- LAL Horizons is an equal opportunity employer.