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About the Role
The End User Computing (EUC) team supports all hardware, software, and technology used by in-office and remote users. This role collaborates with enterprise stakeholders to focus on efficient processes and policies that improve user productivity and efficiency.
Responsibilities
- Onboard and train new internal and external users in ICE’s environment
- Support and advance the global corporate computing environment
- Support hardware, software, and network needs for Windows, Mac, and virtual environments
- Manage tickets and incidents in ServiceNow including issue resolution, escalation, and documentation management
- Deploy hardware and software including desktop and laptop imaging software and VoIP
- Provision Active Directory, Azure, Intune, and Exchange Online including device authentication and maintaining users, groups, and distribution lists
- Manage hardware inventory, mobile device support, purchasing, and file/print/DHCP
- Troubleshoot and support conference room AV and video conferencing systems (Zoom, Teams, Webex, etc.)
- Support broker and trading floor technology (New York based EUC analysts only)
Requirements
- Ability to stand, stoop, kneel, bend, crouch, and lift 50+ pounds
- Experience with Active Directory, Azure, Intune, Exchange Online, and Windows desktop/server troubleshooting
- Experience with networking technology such as Cisco and Juniper
- Experience with Windows OS, Mac OS, and Microsoft Office Suite
- Demonstrates a foundational understanding of AI‑powered productivity and analytics tools, including their capabilities, limitations, and appropriate use cases.
Skills
- Scripting and PowerShell preferred
- Strong multitasking, time prioritization, collaborative and communication skills
Location
- New York
Work Type
- Full-time
Experience Level
- Mid-level
Education Level
- Bachelor’s degree in Computer Science, MIS, CIS, or related field
Salary/Compensations
- $75,000 - $95,000 USD
Benefits
- Healthcare coverage (medical, dental and vision)
- 401(k) plan
- Life insurance
- Time off
- Paid leave for qualifying circumstances
About the Company
- Intercontinental Exchange, Inc. (ICE) is a leading operator of global exchanges, clearing houses, data, and listings services.
- We connect businesses around the world to unique opportunities in markets that drive the global economy.
- We are a diverse and inclusive company that values innovation, collaboration, and excellence.
- ICE team members work across departments and traditional boundaries to innovate and respond to industry demand.
Equal Opportunity
- We are a diverse and inclusive company that values innovation, collaboration, and excellence.