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About the Role
The Assistant Property Manager supports the Property Manager in overseeing the daily operations of the assigned property. In the Manager's absence, the Assistant Property Manager assumes full responsibility for achieving property objectives.
Responsibilities
- Conduct all business in accordance with company policies, procedures, and state and federal laws.
- Handle incoming phone calls from prospective residents, current residents, and vendors.
- Greet prospective residents, show the property, and perform leasing duties.
- Manage lease renewals and show vacant apartments.
- Update and maintain accurate resident records, including rents, deposits, and application fees.
- Issue necessary notices such as late payments, evictions, and returned checks.
- Manage resident re-certifications, rent increases, utility allowance changes, and occupancy levels.
- Organize and file all applicable reports, leases, and paperwork.
- Maintain positive resident relations.
- Process move-ins and move-outs.
- Respond to life safety emergencies and critical incidents, coordinating site personnel and public safety agency notifications.
- Accept and route work order requests to maintenance.
- Maintain communication with residents, coordinate resident services programs, and resolve tenant complaints.
- Be knowledgeable of all property management documents.
- Physically inspect the property, report service needs to maintenance, and inspect move-ins, move-outs, and vacancies.
- Stay updated on market conditions and neighborhood properties.
- Perform other duties as assigned.
Requirements
- Bachelor’s degree in a related field is preferred.
- Appropriate experience in on-site property management, with affordable housing experience preferred.
- Equivalent combination of education and experience will be considered.
- Proficiency in office software, including Microsoft Word and Excel.
- Understanding of NJ and/or NY housing codes.
- Excellent communication and organizational skills.
- Strong project management skills and attention to detail.
- Ability to handle stressful situations with professionalism.
- Ability to work independently and follow through on tasks.
- Effective decision-making and ethical conduct.
- Ability to apply logical thinking to problem-solving, data collection, and conclusion drawing.
- Valid driver's license and vehicle required.
Skills
- Microsoft Word
- Microsoft Excel
- Communication skills
- Organizational skills
- Project management skills
- Attention to detail
- Decision making
- Ethical conduct
Location
- On-site
Work Type
- Full-time
Experience Level
- On-site property management experience
- Affordable housing experience preferred
Education Level
- Bachelor's degree preferred
- Equivalent combination of education and experience