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About the Role
As the face of Tesco on the road, our Customer Delivery Drivers meet and talk to different customers in their homes every day. This role is about much more than just driving; it's about helping others and delivering great service with a smile. It's hands-on, physical, and full of variety, with no two shifts ever the same. You'll feel like your own boss most of the day, but a team of Managers and colleagues will be back at base ready to support you.
Responsibilities
- Ensuring the van and trays used are clean and kept tidy/organised.
- Leaving the back yard clean, tidy and clear of rubbish, and picking up litter.
- Ensuring trays are washed as part of the tray wash process.
- Loading the van as required and checking the van for roadworthiness.
- Talking to the customer about any changes to their order, including short code items and substitutions, and offering a refund for anything they are unhappy with.
- Taking care of products/deliveries as if they were your own.
- Explaining to the customer that they will not be charged any more for their substitutions.
- Delivering during the customer's time slot.
- Calling the customer before arriving at their property if early.
- Calling the store/centre if running 30 or more minutes late.
Requirements
- Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
- Be warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say ‘Thank you’.
- Act quickly to respond to the changing needs of our customers and embrace change within the store.
- Be energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for you.
- Share ideas with your Manager and other colleagues on how to improve the store for customers.
- Hold a UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.
- Adhere to the GB Domestic Driving Rules.
- Be over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles.
Location
- Croydon
Work Type
- Permanent
- Full-time
Salary/Compensations
- £14.18 per hour
- £15.45 per hour for stores inside the M25
Benefits
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
- Request flexible working from day one
- 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
- Access to free wellbeing services with a range of resources to support your mind, body, and life
- Life cover of five times your pay
- Award-winning pension with matching contributions up to 7.5%
- Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes
- Uniform provided
- Policies to support you for all of life's moments, big and small
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.
About the Company
- Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
- Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.
- We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
- We’re proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process.
- Tesco will only recruit individuals who have passed the school leaver’s age.
- For more information about us please visit www.tescoplc.com
Equal Opportunity
- We are committed to providing a fully inclusive and accessible recruitment process.