Commercial Lines Account Manager (Pacific Time Zones) - Future Opportunities
Insurance Office of America · Alamo, CA, US
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About the Role
This posting is part of our talent pipeline for future opportunities across our West Coast teams. We are seeking experienced professionals for potential Account Manager and Senior Account Manager positions. Applications are welcome from candidates interested in joining our talent pipeline for future openings.
Responsibilities
- Maintain technical competence and industry expertise.
- Direct daily activities of the account management team.
- Handle customer service requests, policy administration, billing, claims, and coverage analysis.
- Manage policy expirations and renewals.
- Conduct client research, prepare submissions, negotiate coverages, and present proposals.
- Monitor reports and take action on delinquent accounts, collecting outstanding balances.
- Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
- Monitor and maintain activity/suspense to ensure timely completion.
- Maintain frequent, transparent communication with the account team regarding workload status and any issues.
- Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
- Stay updated on company policies and procedures.
Requirements
- Relevant experience within the applicable job family or talent area.
- Strong service, collaboration, and relationship-management skills.
- Knowledge of the core responsibilities, tools, and practices associated with the potential opportunities.
- Strong communication, organization, and problem-solving capabilities.
- Appropriate education, credentials, licensing, or certifications based on the opportunity.
- Experience level and areas of expertise will help determine which opportunities may be the best fit.
- Depth of relevant experience and technical or functional knowledge.
- Experience supporting complex work, clients, projects, or business relationships.
- Leadership, client-facing, sales, technical, project, or operational responsibilities.
- Experience with Microsoft Office and other systems or tools relevant to the opportunity.
- Geographic availability and ability to meet the work-mode expectations of the specific opportunity.
Skills
- Service
- Collaboration
- Relationship-management
- Communication
- Organization
- Problem-solving
- Microsoft Office
Location
- West Coast
- May vary based on business need
Work Type
- May vary by location
Experience Level
- Account Manager
- Senior Account Manager
Education Level
- Appropriate education, credentials, licensing, or certifications based on the opportunity.
Salary/Compensations
- Account Manager: $80,000.00 - $105,000.00 annually
- Senior Account Manager: $95,000.00 - $115,000.00 annually
Benefits
- Competitive salaries and bonus potential
- Company-paid health insurance
- Paid holidays, vacation and sick time
- 401(k) with employer match
- Opportunities for professional growth and career progression
- Respectful culture that supports work-life balance
- Commitment to community service
- Supportive teammates who help create a rewarding work environment
About the Company
- Insurance Office of America
Equal Opportunity
- Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.