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About the Role

The Security Control Center Operator works in a 24/7 Security Surveillance Operations Center, proactively monitoring surveillance cameras, alarms, and access controls to respond to unusual activity. This role involves investigating and protecting the company's security and integrity while ensuring safety and confidentiality.

Responsibilities

Proactively monitor surveillance cameras to identify and assess unusual activity.
Report and investigate matters affecting the integrity of racing at WEG facilities.
Respond to and report unusual activity, which may include further monitoring, dispatching response teams, or escalating to management.
Document and conduct impartial investigations into offenses and criminal activity on WEG property.
Ensure immediate response to alarms from motion or access control systems.
Investigate reported incidents and prepare accurate investigative reports with supporting evidence.
Attend court and hearings to provide evidence.
Initiate investigations into WEG employee matters for disciplinary action and suspected security breaches, partnering with the PX department.
Receive and communicate emergency messages and make appropriate notifications.
Sort and prioritize operational email and call traffic, making notifications based on established criteria.
Provide support to special events, including surveillance, operational planning, and risk assessments.
Develop and enforce security measures, overseeing covert and electronic surveillance.
Investigate and report unlawful use of broadcast signals.
Identify and track crime patterns affecting WEG properties and report to management.
Inform Senior Manager of active investigations and occurrences that may compromise guest experience or departmental relations.
Follow up on all investigations to ensure accurate and effective completion.
Work as a team member to improve operational effectiveness, SOPs, and guest support.
Investigate and respond to integrity issues quickly and thoroughly.
Coordinate and conduct investigations into criminal activities and contraventions of AGCO and WEG rules with confidentiality.
Liaise with Municipal, Provincial, and Federal Police Forces, AGCO Investigators, and law enforcement agencies.
Work effectively with SSOC and security staff.
Conduct duties of the Security Supervisor and monitor Security guards in compiling reports.
Provide support and emergency information to deployed personnel.
Use Microsoft Office tools and Resolver CORE for analysis and communication.
Maintain constant mental alertness and attention to detail while setting priorities and following up on assignments.

Requirements

Advanced knowledge of investigation methodology and reporting.
Good understanding of Federal, Provincial, and Municipal law.
General knowledge of safety regulations (OHSA, WHMIS), labour standards (ESA), and organizational policies and procedures.
Knowledge of physical security, building, and fire equipment/monitoring systems.
Knowledge and proficient use of CCTV systems.
Advanced knowledge of surveillance methodology, including identifying and responding to unusual activity.
Knowledge of installing, monitoring, and maintaining covert camera systems.
Proficiency in utilizing phone systems, voice mail, and directories.
Understanding of office procedures and department protocol.
Proficient understanding of access control and alarm monitoring systems and panels.
Demonstrated computer aptitude of Windows, MS Office, and internet.
Ability to develop and manage confidential informants.
Ability to effectively document all relevant case/investigation information.
Ability to prepare files for court proceedings.
High motivation, resourcefulness, and reliability.
Effective written and oral communication and interpersonal skills.
Ability to deal with all levels of employees, stakeholders, and the general public professionally.
Ability to work independently, take initiative, and utilize sound independent judgment within established guidelines.
Critical thinking skills and ability to demonstrate excellent judgment under pressure.
Strong guest focus.
Demonstrated organizational skills.
Proven ability to work in a team environment.
Conflict resolution skills.
Ability to work well under pressure, multi-task, and adapt to changing conditions, urgent matters, and emergencies.
Ability to work independently with minimal supervision and as part of a team.
Must be able to use MS Office Suite (MS Word, MS Excel).
Experience with associated business software (e.g. Genetec, CORE, etc.) strongly preferred.
Must possess a valid Ontario Private Investigator License or Dual License.
Must be able to obtain a racing AGCO license.
First Aid/CPR training or certification.
Requires wearing personal protective equipment when required.
Moderate to high stress dealing with cross-functional teams, outside suppliers, deadlines and customers.
Regular interruptions, multiple demands and time pressure.
Various shift work, including evening, weekends and holidays, as required.
Required to work hours other than regular schedule, including shift work, weekends and holidays on a rotating basis.
May be required to be on-call and work overtime.

Skills

Surveillance monitoring
Investigation methodology
Report writing
CCTV systems operation
Access control systems operation
Alarm monitoring systems operation
Microsoft Office Suite (Word, Excel)
Genetec
CORE
Communication (written and oral)
Interpersonal skills
Independent work
Judgment under pressure
Critical thinking
Organizational skills
Teamwork
Conflict resolution
Adaptability
Time management
Confidentiality

Location

Canada

Work Type

Full-time
Fixed-term contract
Shift work
On-call

Experience Level

One to two years of experience

Education Level

Post-secondary education in a related field of law or law enforcement, security administration, investigations, surveillance, or an approved equivalent combination of education, certification/accreditation, or relevant experience
First Aid/CPR training or certification

Salary/Compensations

$25.88 to $29.63 per hour

About the Company

Woodbine Entertainment Group has almost 150 years of horseracing history and is the largest operator of professional horseracing in Canada.
The company is building on its past with a new vision to deliver thrilling and high-quality racing, dining, and entertainment experiences.
Woodbine Entertainment Group is a world-leader in horse-racing and a diverse entertainment facility.

Equal Opportunity

We believe differences should be valued and celebrated. By building diverse and inclusive teams, we strive to provide a more authentic and empowering work experience that unlocks the potential of our people.
Regardless of race, religion, colour, national origin, sex, gender, expression, sexual orientation, age, marital status, veteran status, or disability status, we believe everyone has the right to express their ideas, ambitions, and pursue their goals with confidence and integrity.
Diversity breeds innovation. We want people to think differently.
Our commitment is to build a culture that welcomes everyone and leverages their unique perspectives to be a great entertainment company that shares the thrill of horseracing experiences with the world.