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About the Role

The Security Control Center Operator proactively monitors surveillance cameras, alarms, and access controls in a 24/7 Security Surveillance Operations Center. This role involves processing unusual activity, responding to incidents, and investigating security matters to protect the company's integrity, ensuring safety for employees and guests.

Responsibilities

Proactively monitor surveillance cameras, identifying and assessing unusual activity that poses a risk to business, people, or property.
Report and investigate matters affecting the integrity of Thoroughbred and Standardbred racing.
Respond to and report unusual activity, which may include further monitoring, dispatching response teams, escalating to management, or contacting authorities.
Document and conduct impartial investigations into offenses and criminal activity on WEG Property.
Ensure immediate response to alarms from motion or access control entry issues.
Investigate reported incidents, prepare accurate investigative reports, and provide defensible evidence.
Attend court and hearings to give evidence or observe and report on related matters.
Initiate investigations into WEG employee matters for disciplinary action and suspected internal security breaches, partnering with the PX department.
Receive and communicate emergency messages and make appropriate notifications.
Sort and prioritize operational email/call traffic and make notifications based on established criteria.
Provide support to special events, including retention programs, surveillance, operational planning, and risk assessments.
Develop and enforce security measures, overseeing covert and electronic surveillance.
Investigate and report unlawful use of broadcast signals.
Identify and track crime patterns affecting WEG properties and report to management.
Inform Senior Manager of active investigations, results, and any occurrences that may compromise guest experience or departmental relations.
Follow up on all investigations to ensure accurate and effective completion.
Collaborate with team members to improve operational effectiveness, SOPs, and guest support.
Investigate and respond to integrity issues quickly and thoroughly, ensuring appropriate action.
Coordinate and conduct investigations into criminal activities and contraventions of AGCO and WEG rules with confidentiality.
Liaise with Municipal, Provincial, and Federal Police Forces, AGCO Investigators, and law enforcement agencies.
Work effectively with SSOC and security staff.
Conduct duties of the Security Supervisor and monitor Security guards in compiling reports.
Provide support and emergency information to deployed personnel.
Utilize Microsoft Office tools and Resolver CORE for analysis and communication.
Maintain constant mental alertness and attention to detail while setting priorities and following up on assignments.

Requirements

Advanced knowledge of investigation methodology and reporting.
Good understanding of Federal, Provincial, and Municipal law.
General knowledge of safety regulations (OHSA, WHMIS) and labour standards (ESA).
Knowledge of physical security, building, and fire equipment/monitoring systems.
Knowledge and proficient use of CCTV systems.
Advanced knowledge of surveillance methodology, including identifying and responding to unusual activity.
Knowledge of installing, monitoring, and maintaining covert camera systems.
Proficiency in utilizing phone systems, voice mail, and directories.
Understanding of office procedures and department protocol.
Proficient understanding of access control and alarm monitoring systems and panels.
Demonstrated computer aptitude with Windows, MS Office, and internet.
Ability to develop and manage confidential informants.
Ability to effectively document case/investigation information.
Ability to prepare files for court proceedings.
High motivation, resourcefulness, and reliability.
Effective written and oral communication and interpersonal skills.
Ability to deal with all levels of employees, stakeholders, and the general public professionally.
Ability to work independently, take initiative, and utilize sound independent judgment.
Critical thinking skills and ability to demonstrate excellent judgment under pressure.
Strong guest focus.
Demonstrated organizational skills.
Proven ability to work in a team environment.
Conflict resolution skills.
Ability to work well under pressure, multi-task, and adapt to changing conditions, urgent matters, and emergencies.
Ability to work independently with minimal supervision.
Must be able to use MS Office Suite (MS Word, MS Excel).
Experience with associated business software (e.g. Genetec, CORE, etc.) strongly preferred.
Must possess a valid Ontario Private Investigator License or Dual License.
Must be able to obtain a racing AGCO license.
First Aid/CPR training or certification.
Requires wearing personal protective equipment when required.
Ability to think in stressful situations, be persistent, and possess a strong work ethic.
Ability to share clear and concise information to a variety of recipients using multiple systems.
Ability to log shift activity of various guards/buildings using different systems and processes.

Skills

Investigation methodology
Surveillance
CCTV systems
Access control systems
Alarm monitoring systems
MS Office Suite (Word, Excel)
Communication (written and oral)
Interpersonal skills
Critical thinking
Judgment under pressure
Organizational skills
Teamwork
Conflict resolution
Adaptability
Time management
Attention to detail

Location

Canada

Work Type

24/7 staffing
Various shift work
Evening shifts
Weekend shifts
Holiday shifts
On-call
Overtime

Experience Level

One to two years of experience

Education Level

Post-secondary education in a related field of law or law enforcement, security administration, investigations, surveillance, or an approved equivalent combination of education, certification/accreditation, or relevant experience
First Aid/CPR training or certification

Salary/Compensations

$25.88 to $29.63 per hour

About the Company

Woodbine Entertainment Group has almost 150 years of horseracing history and is the largest operator of professional horseracing in Canada.
The company is building on its past with a new vision, delivering thrilling and high-quality racing, dining, and entertainment experiences.
Woodbine Entertainment Group is a world-leader in horse-racing and a diverse entertainment facility.

Equal Opportunity

We believe differences should be valued and celebrated.
By building diverse and inclusive teams, we strive to provide a more authentic and empowering work experience that unlocks the potential of our people.
Regardless of race, religion, colour, national origin, sex, gender, expression, sexual orientation, age, marital status, veteran status, or disability status, we believe everyone has the right to express their ideas, ambitions, and pursue their goals with confidence and integrity.
Diversity breeds innovation.
We want people to think differently.
Our commitment is to build a culture that welcomes everyone and leverages their unique perspectives to be a great entertainment company that shares the thrill of horseracing experiences with the world.