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About the Role
As a Banking Consultant in Retail Banking, you will provide customers with a seamless banking experience by meeting their financial needs and goals. This involves transaction activities, needs-based conversations, and educating customers on available financial solutions, including digital options. You will act as a role model and peer coach, delivering exceptional customer service to foster customer advocacy for ANZ. Banking is evolving, and this role offers opportunities for learning and growth.
Responsibilities
- Provide customers with a seamless banking experience.
- Meet each customer’s end-to-end financial needs and goals.
- Engage in transaction activities.
- Conduct needs-based conversations.
- Educate customers on available financial solutions, including digital options.
- Complete customer transactions.
- Fulfill products as per accreditation level.
- Deliver a high standard of customer service.
- Act as a role model and peer coach.
- Contribute to customer engagement and advocacy.
- Create real customer value.
- Actively participate in and support bank programs and initiatives.
- Take responsibility for 'know your customer' from a risk perspective.
- Ensure compliance with ANZ and branch policies and procedures.
Requirements
- Exceptional customer focus.
- Experience in being a user and promoter of technology.
- Ability to multi-task.
- Highly adaptable to change and ambiguity.
- Willingness to work in a collaborative team environment.
- Sound understanding of compliance.
- Excellent communication and interpersonal skills.
- Retail experience is an advantage.
- Working knowledge in using different digital channels is an advantage.
Skills
- Customer service
- Financial needs assessment
- Financial product knowledge
- Digital channel utilization
- Risk management
- Compliance
- Communication
- Interpersonal skills
- Adaptability
- Multi-tasking
Location
- 665 George Street Sydney NSW 2000
Work Type
- Permanent
- Full-time
Benefits
- Access to health and wellbeing services
- Discounts on selected products and services from ANZ
About the Company
- ANZ is shaping a world where people and communities thrive.
- The company's common goal is to improve the financial wellbeing and sustainability of its millions of customers.
- ANZ offers opportunities to try new things, learn, and grow.
- ANZ is a diverse organization with a range of flexible working arrangements.
- ANZ celebrates the diverse backgrounds, perspectives, and life experiences of its people.
- ANZ is committed to building a workplace that reflects the diversity of the communities it serves.
Equal Opportunity
- We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
- If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.