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About the Role
The Disability Management Services Office (DMSO) is seeking a highly organised and customer-focused Administrative Assistant to manage incoming calls, provide professional assistance, and direct inquiries. This role also involves processing invoices, managing correspondence, maintaining client information, and handling document and records management.
Responsibilities
- Manage incoming calls received through the department’s toll-free reception line as a primary responsibility
- Provide professional, courteous and timely service to employees, clients, service providers and other callers
- Respond to general inquiries and help direct callers to the appropriate team, contact or resource
- Gather relevant information from callers to support appropriate routing and follow-up
- Manage multiple inquiries and priorities while maintaining a high standard of customer service
- Process invoices and enter invoice information for payment
- Open, sort and prepare incoming mail
- Scan and upload mail into the document imaging system and create tasks for team members to review and action
- Prepare and mail correspondence to employees, clients and service providers
- Maintain employee and client information in Canada Life systems, including updating contact and banking information
- Investigate returned mail and resend correspondence as appropriate
- Manage the distribution of files requested from the Records Centre
- Provide additional administrative support as required
Requirements
- Completion of high school or equivalent
- Demonstrated experience providing customer service or telephone/reception support
- Strong verbal communication skills and confidence handling a variety of caller inquiries
- Excellent customer service skills, with the ability to remain professional, patient and courteous
- Strong listening and problem-solving skills with the ability to determine where inquiries should be directed
- Ability to manage a steady flow of incoming calls while balancing administrative responsibilities
- Strong keyboarding skills (50 wpm) and accurate data-entry skills
- Proficiency with Outlook, Word and Excel
- Well-developed organizational, time-management and prioritisation skills
- Ability to work effectively both independently and as part of a team
- Strong attention to detail and accuracy
Skills
- Customer service
- Telephone support
- Reception support
- Verbal communication
- Problem-solving
- Keyboarding (50 wpm)
- Data entry
- Outlook
- Word
- Excel
- Organizational skills
- Time-management
- Prioritisation skills
- Attention to detail
Location
- Remote
Work Type
- Temporary
- Full-time
Education Level
- High school completion or equivalent
Salary/Compensations
- $36,900 - $49,800 annually
Benefits
- Career Development opportunities
- Access to industry-leading learning programs
- $2,000 annually towards education reimbursement
- Flexible health and dental benefits
- $5,000 mental health benefit
- Volunteer day
- Company-matching pension plan
- Share ownership program
- Additional investment options
- Employee recognition programs
- Service milestone celebrations
- Employee discounts
- Employee Resource Groups (ERGs)
- Mentorship programs
- Social clubs and events
About the Company
- Grow with Canada Life
- United by a shared purpose: to improve the financial, physical and mental well-being of Canadians.
- Trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.
- Looking for people who live our values everyday: we step up, do the right thing, and deliver – for our customers, communities and each other.
Equal Opportunity
- Committed to removing barriers and ensuring equal access to employment.
- Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com.
- All information provided will be handled in accordance with applicable laws and Canada Life policies.