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About the Role
The Assistant General Manager will provide strong operational leadership and manage with unparalleled customer service philosophies for a multi-million dollar business unit within Crestline Hotels & Resorts. This role offers an opportunity to champion operational experience, grow skills in financial and HR functions, and be part of a leading hospitality brand with superior corporate support.
Responsibilities
- Provide strong operational leadership and manage with unparalleled customer service philosophies.
- Champion operational experience and grow skills within financial, forecasting, HR, and accounting functions.
- Support the General Manager in maintaining and furthering Hotel Brand Standards to heighten Guest Satisfaction.
- Understand and execute Accounts Receivable and Payable duties within the first 30 days.
- Become familiar with and comfortable with all HR processes within the first 30 days, including new hire onboarding.
- Develop a staff optimization plan for new and current leaders/staff to ensure unparalleled service and success within the first 30 days.
Requirements
- Ability to balance strategic planning with hands-on execution in a fast-paced environment.
- Ability to develop cohesion with direct reports and maximize each one’s potential.
- Ability to maintain current market share and aggressively grow new prospects.
- Ability to successfully interact with Hotel General Manager, key hotel leaders and staff, corporate staff, and ownership groups.
- Computer skills required – ability to communicate effectively through email and manipulate information from spreadsheets and databases.
- Experience with hotel information systems required.
Skills
- Operational leadership
- Customer service
- Financial management
- Forecasting
- Human Resources
- Accounting
- Staff development
- Market analysis
- Communication
- Spreadsheet manipulation
- Database management
- Hotel information systems
- Opera system experience
- M3 system experience
- Operations management
Location
- Onsite
Work Type
- Full-time
Experience Level
- 1+ years of related Assistant General Manager experience
- 3+ years of related experience (with High school diploma or equivalent)
Education Level
- Bachelor's degree
- High school diploma or equivalent
Benefits
- Health and Welfare plans (Medical/Dental/Vision options)
- Competitive Paid Time Off
- 401k Savings Plan with Company Match
- Volunteer Opportunities
- Educational Assistance
- Travel Discounts
About the Company
- Crestline Hotels & Resorts does what it takes to take care of its Associates.
- Crestline Hotels & Resorts has a stellar reputation for being the leader in the hospitality space.
- Crestline Hotels & Resorts provides superior support from the Corporate level in Operations, Sales & Marketing, Accounting, IT, and Human Resources.
Equal Opportunity
- Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.