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About the Role
The ASO Billing Specialist ensures accurate and timely billing for Administrative Services Only (ASO) accounts, involving daily monitoring of specific tools and completion of monthly billing tasks during the critical Bill Run period.
Responsibilities
- Monitor and manage Workorder Inquiry Tool (WIT) and Amendment Implementation Manager (AIM) daily
- Prepare Journal Entries and complete accounting tasks
- Investigate and resolve discrepancies or issues promptly
- Complete all assigned monthly tasks during Bill Run
- Validate billing data and ensure compliance with internal controls
- Complete all assigned tasks accurately and within deadlines in a fast-paced environment
- Collaborate with internal teams such as Deposits, Receivables, Regional Group Offices and Under Writers to resolve billing-related inquiries
- Communicate effectively with stakeholders regarding timelines and issues
Requirements
- Proficient in financial reconciliation and advanced spreadsheet skills (including pivot tables and macros)
- Strong data analysis capabilities
- Strong understanding of Sponsor Financial Services (SFS) system feeds and workflows
- Familiarity and experience in Manuconnect, Clients II, Vitech and Administrative Services Only Billing will be considered
- In-depth understanding of the Group Benefits business
Skills
- Financial reconciliation
- Advanced spreadsheet skills
- Pivot tables
- Macros
- Data analysis
- Sponsor Financial Services (SFS) system feeds and workflows
- Manuconnect
- Clients II
- Vitech
- Administrative Services Only Billing
- Group Benefits business
- Oral communication
- Written communication
- Organizational skills
Location
- Waterloo, Ontario
Work Type
- Hybrid
Experience Level
- Self-driven
- Adaptable
- Attention to detail
- Follow-through abilities
- Ability to interact effectively with various levels within the department
- Ability to positively influence and collaborate effectively with team members
Salary/Compensations
- $43,875.00 CAD - $73,125.00 CAD
Benefits
- Health insurance
- Dental insurance
- Mental health insurance
- Vision insurance
- Short-term disability coverage
- Long-term disability coverage
- Life insurance
- AD&D insurance coverage
- Adoption benefits
- Surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans
- Pension plan
- Global share ownership plan with employer matching contributions
- Financial education resources
- Financial counseling resources
- Holidays
- Vacation days
- Personal days
- Sick days
- Statutory leaves of absence
About the Company
- Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.
- Manulife is an Equal Opportunity Employer
- At Manulife/John Hancock, we embrace our diversity.
- We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.
- We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
- It is our priority to remove barriers to provide equal access to employment.
- A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.
- All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.
- To request a reasonable accommodation in the application process, contact hr@manulife.com.
Equal Opportunity
- Manulife is an Equal Opportunity Employer
- At Manulife/John Hancock, we embrace our diversity.
- We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.
- We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
- It is our priority to remove barriers to provide equal access to employment.
- A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.
- All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.
- To request a reasonable accommodation in the application process, contact hr@manulife.com.