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About the Role
University Program Coordinator – manages the renewal of University Program software contracts. This role focuses on maximizing customer retention, reducing churn risk, and ensuring databases are up-to-date and accurate. There may also be opportunities to work on special projects.
Responsibilities
- Manage the renewal of University Program software contracts.
- Maximize customer retention and reduce churn risk.
- Ensure databases are up-to-date and accurate.
- Stay on top of renewals for university accounts in North America, with potential to expand to other regions.
- Proactively contact customers for renewals to ensure license continuity.
- Maintain complete and accurate account data and activity records in Salesforce.com.
- Monitor order processing flow and resolve issues for timely completion.
- Provide support to university users with registration, renewals, and account creation.
- Manage assigned renewal accounts for multiple academic product bundles.
- Collaborate with Cadence IT, Order Management, Export Compliance, and other groups as needed.
Requirements
- Strong communication skills and ability to build long-term customer relationships.
- Proficiency with Office and Excel.
- Ability to work in multiple databases simultaneously.
- Self-motivated with a problem-solving mindset.
- Ability to work independently.
- Strong organizational skills.
- Ability to manage multiple priorities.
Skills
- Communication
- Customer Relationship Management
- Microsoft Office Suite (Excel)
- Database Management
- Salesforce.com
- Docusign
- Online Renewal Forms
- Order Flow Management
- AI Tools
Location
- North America
Work Type
- Full-time
Experience Level
- Entry-level
About the Company
- At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.
- We’re doing work that matters. Help us solve what others can’t.