Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Product Manager, Digital Banking (18 Month Contract) role.

Rezi rewrites your resume against EQ Bank | Canada's Challenger Bank's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Product Manager, Digital Banking (18 Month Contract) posting at EQ Bank | Canada's Challenger Bank — free, in seconds.

About the Role

The Product Manager is responsible for devising strategies and leading projects to optimize customer service via Equitable Bank’s digital channels, specifically online and mobile banking. This role reports to the Director, Product and Channel Management, Digital Banking.

Responsibilities

Assist in the development of strategy and roadmaps for service functionality in all channels, including financial/experience justification, overall design, and customer experience.
Assist in the delivery of new products and features in digital channels.
Assist in the day-to-day running of digital channels, ensuring customer availability.
Maintain industry and competitive awareness.
Support the team in delivering a leading customer experience in digital channels.
Drive Digital Banking projects with internal groups and vendors.
Work with marketing and sales on the best way to deliver leads and offers in digital service channels.
Work with the call center to ensure smooth operations and low deflected call volume.
Manage various vendor relationships.
Work with legal, compliance, and fraud teams to ensure protection of Equitable and its customers.
Ensure customer service experience in online/mobile channels.
Ensure strategy and roadmaps for service functionality in all channels, including business cases and other justification.
Provide day-to-day support of online and mobile channels, including monitoring and ensuring uptime and performance.
Drive and manage projects end to end.
Assist in making support decisions for digital channels, such as browser support and mobile device/OS support.
Maintain awareness of industry developments and competitor offerings.
Manage vendor relationships, especially core technology providers.
Ensure compliance with regulatory and legal requirements.
Play a leadership role in the Scrum team to ensure capabilities are in-scope, on-time, and of high quality.
Translate directives and customer needs into backlog items.
Serve as the primary source of external information for Scrum teams, offering clear definitions of targeted capabilities, intended customer value, and functional/non-functional requirements.
Assist in the development of product roadmaps.
Author, refine, and approve backlog items with clearly articulated acceptance criteria.
Manage and prioritize backlog contents, ensuring sufficient depth of groomed items for development consumption and commitment.

Requirements

Post-Secondary Degree in Commerce, Management, Economics, Finance, Engineering, Computer Science, etc. MBA or other graduate degree a plus.
5+ years of Canadian Financial Institution experience leading online and/or mobile banking channels.
Familiarity and expertise with consumer technology, both common and leading.
Proven track record of delivering customer-facing service enhancements on a large scale.
Familiarity with user experience & design principles, specifically for digital interactions.
Strong attention to detail.
Proven ability to initiate and execute projects.
Good verbal and written communication skills.
Project management experience.
Familiarity with the mobile ecosystem (app stores, mobile payment technologies, etc.) is ideal.

Skills

Consumer technology
User experience & design principles
Attention to detail
Project initiation and execution
Verbal communication
Written communication
Project management
Mobile ecosystem familiarity
Scrum leadership

Experience Level

5+ years

Education Level

Post-Secondary Degree
MBA or other graduate degree

About the Company

Equitable Bank