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About the Role
The Omni San Francisco Hotel is seeking a server to provide prompt, courteous service and assist guests in any way possible, ensuring an exceptional dining experience.
Responsibilities
- Greet guests with a pleasant smile and superior customer service.
- Set tables according to event type and service standards.
- Take orders and answer questions or offer suggestions on menu selections.
- Communicate meal requirements, allergies, dietary needs, and special requests to the culinary team.
- Record transactions in the MICROS system at the time of order.
- Check in with guests to ensure satisfaction with food and beverages.
- Present accurate checks to guests and process payments.
- Maintain cleanliness of work areas throughout the day.
- Clean and set up tables.
- Complete opening and closing duties.
- Service all guests in the dining room to ensure the best possible experience.
- Properly set up the entire restaurant.
- Accurately ring orders in the POS system.
- Deliver food and beverages accurately and in a timely manner.
- Run food to all sections of the restaurant.
- Complete all assigned duties before checking out and clocking out.
- Inspect and manicure one’s station to ensure immaculate cleanliness and presentation.
- Perform station set-up and breakdown/side-work.
- Perform any other duties assigned by the F&B manager.
- Complete shift accounting, print reports, and bank out.
Requirements
- 1-year upscale serving experience required.
- Must agree and adhere to compensation acknowledgment and tip reporting guidelines.
- Ability to clearly and pleasantly communicate verbally and in writing in English with guests, members, management, and co-workers, both in person and by telephone.
- Must be able to work in a fast-paced environment and multitask.
- Must be able to work flexible shifts including weekends and holidays.
- Must be able to stand and walk for an extended period or for an entire shift, up to 8 hours.
- Must be able to move, lift, carry, push, pull, and place objects up to 50lbs without assistance.
- To have a complete understanding of beverage offerings.
- Be friendly and helpful with all guests. Use surnames whenever possible.
Skills
- Customer service
- Menu knowledge
- POS system operation
- Communication
- Multitasking
- Time management
Location
- San Francisco, CA
Work Type
- Full-time
Experience Level
- 1 year experience
Salary/Compensations
- $21.07/hour
About the Company
- Omni San Francisco Hotel offers a refined escape for both leisure and business travelers, blending timeless luxury with contemporary style.
- The hotel is located in the heart of the Financial District, near Union Square and the Embarcadero.
- We are dedicated to creating a culture of warmth, respect, and growth where associates are empowered to deliver exceptional service and grow personally and professionally.
- Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer.
Equal Opportunity
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
- Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
- If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.