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About the Role
As a Retail Operations Supervisor, you will drive sales and operational excellence by providing engaging customer service and ensuring adherence to merchandise and brand standards. You will supervise all store operational aspects, including merchandising, freight flow, promotions, and front office tasks, acting as a leader on duty to support programs and training.
Responsibilities
- Model and coach selling behaviors, engage with customers, and motivate associates.
- Ensure a seamless customer experience by utilizing all available tools and techniques.
- Oversee inventory and merchandising standards, ensuring the sales floor is customer-ready daily.
- Manage visual merchandising, promotional setups, and signage.
- Supervise backroom organization and management, providing reports on stock levels and sales trends.
- Support training, development, and coaching of associates.
- Play a supporting role in performance conversations and coaching for a high-performance culture.
- Facilitate clear and timely communication for associates and lead meetings.
- Address operational issues promptly.
- Support health and safety policies and procedures, conduct inspections, and maintain a safe environment.
- Perform front office tasks, including weekly cash office administration and reporting.
- Ensure accurate and consistent execution of cash office management.
Requirements
- 3+ years of prior customer service experience in retail.
- 1-2 years of prior supervisory experience with direct accountability for achieving sales and service targets.
- Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.
- Strength and keen eye for visual merchandising.
Skills
- Customer service
- Sales
- Merchandising
- Visual merchandising
- Inventory management
- Operations management
- Coaching
- Training
- Communication
- Health & Safety
- Cash handling
- Reporting
Location
- Retail store
Work Type
- Full-time
Experience Level
- Supervisor
- 3+ years retail customer service
- 1-2 years supervisory
Benefits
- Associate discount
- Health and Dental benefits
- RRSP/DPSP
- Performance bonuses
- Learning & Development programs
About the Company
- At Staples Canada, we are dynamic, inspiring partners to our customers and the communities in which we live.
- As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day.
- We’re looking for curious, approachable, and passionate individuals who love finding solutions.
Equal Opportunity
- Staples Canada is continuously working towards creating an inclusive and diverse work environment.
- We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability.
- If you have a disability or special need that requires accommodation, please let us know.