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About the Role

As a Senior Associate on the DoorDash for Business Strategy & Operations team, you will help grow and run Self-Serve Meal Manager, our free, self-serve product that automates recurring meals for teams and offices. Your job is to make every stage of the customer funnel work better, from acquisition to activation to retention. This role is for someone versatile who will wear many hats: analyst, growth operator, customer-facing problem solver, and product partner. You will be expected to find a problem in the data, work out why it is happening, and drive the fix yourself. The role is built to grow, and as the product scales, so will your scope and ownership. You will report to the Manager, Strategy & Operations for DoorDash for Business.

Responsibilities

Analyze the self-serve funnel end to end, from visitor to sign-up to activation to repeat ordering.
Run experiments on acquisition channels, onboarding, selection, and promotions to lift conversion and retention.
Write SQL daily to size problems, segment customers, measure lift, and tell a real result from noise.
Build dashboards and automated checks that let a small team support a growing customer base.
Email customers, resolve issues, and run proactive outreach to teams that are stuck, at risk, or churned.
Translate individual customer problems into trends, then flag them to product and engineering with a clear call on severity.
Root cause order defects such as late deliveries, point of sale issues, and failed drop-offs.
Work with merchants, Dashers, and support partners on fixes and track the impact on quality metrics.
Build AI-assisted workflows that flag at-risk customers, orders, and merchants.
Replace slow manual analysis and one-off fixes with repeatable processes the team can maintain.
Bring customer, merchant, and order data to product, engineering, and operations partners as clear recommendations.

Requirements

2–5 years of experience in strategy and operations or growth, ideally at a marketplace company, a high-growth B2B startup, or an early-stage AI company.
Deeply analytical with fluent SQL skills and comfort with large datasets.
Ability to get to a root cause and turn complexity into a clear recommendation.
Experience running growth or conversion experiments and ability to distinguish real lift from noise.
Hungry to learn and quick to pick up new domains, tools, and skills.
Versatile, happy to switch between analysis, customer conversations, and process building.
Comfortable in customer-facing work: writing clear emails, handling frustrated customers, and resolving issues with empathy and ownership.
Product mindset: ability to spot patterns across customer issues and judge urgency.
Extremely comfortable using AI (e.g., Claude, ChatGPT, Cursor, or similar) in daily work.
Own problems end to end, from diagnosis to testing to rollout.
Comfortable building processes in ambiguous, early-stage environments.
Communicate with clarity and influence, tailoring messages for different audiences.
Considered for employment, including those with arrest and conviction records, in a manner consistent with applicable regulations (San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and other state/local regulations).

Skills

SQL
Data analysis
Growth experimentation
Customer relationship management
Problem-solving
Process building
AI tools (e.g., Claude, ChatGPT, Cursor)
Communication
Influence

Location

Remote
Hybrid

Work Type

Remote
Hybrid
Full-time

Experience Level

Senior Associate
2-5 years

Salary/Compensations

$87,000—$128,000 USD

Benefits

Opportunities for equity grants
401(k) plan with employer matching
16 weeks of paid parental leave
Wellness benefits
Commuter benefits match
Paid time off
Paid sick leave
Medical benefits
Dental benefits
Vision benefits
11 paid holidays
Disability insurance
Basic life insurance
Family-forming assistance
Mental health program
Flexible paid time off/vacation (for salaried roles)
80 hours of paid sick time per year (for salaried roles)

About the Company

DoorDash's mission is to empower local economies.
DoorDash is a technology and logistics company that started by enabling door-to-door delivery.
DoorDash is growing rapidly and changing constantly.
DoorDash is committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

Equal Opportunity

DoorDash is committed to growing and empowering a more inclusive community within our company, industry, and cities.
DoorDash hires and cultivates diverse teams of people from all backgrounds, experiences, and perspectives.
No employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status.
DoorDash values a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply.
DoorDash will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.