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About the Role

The Director of Employee Listening & Insights will lead WPP’s global approach to understanding and responding to employee sentiment, creating a scalable, insight-led listening ecosystem that drives visible action and sustains trust through transformation. This role connects employee voice with leadership decisions and tangible employee experience outcomes by harnessing technology, analytics, and automation to provide timely, actionable workforce insights.

Responsibilities

Lead the evolution of WPP’s global employee listening strategy, developing a clear roadmap for implementation from 2027 onwards.
Build and embed a scalable, insight-led listening ecosystem that strengthens employee voice, drives visible action and sustains trust through transformation.
Review and optimise WPP’s employee listening technology landscape, leveraging technology, analytics and automation to deliver more timely and actionable insights.
Lead and continuously enhance WPP’s global listening framework, including engagement surveys, pulse surveys, lifecycle surveys, exit feedback and employee advisory forums.
Deliver monthly pulse surveys and transformation sentiment tracking across major geographies, providing leaders with timely visibility of employee sentiment and experience.
Ensure listening activities are closely aligned to business priorities, transformation milestones and employee experience objectives.
Lead survey governance, stakeholder engagement, vendor relationships and communications, ensuring a consistent and effective global approach.
Monitor participation, engagement and feedback quality, identifying opportunities to strengthen employee voice and increase the impact of listening.
Partner with the broader People Experience team to identify key employee experience pain points and prioritise areas for improvement.
Partner closely with People Analytics, GBS and Technology teams to create a more connected, automated listening ecosystem and a single source of truth for workforce insights.
Define and embed WPP’s employee insights strategy, establishing clear governance, reporting and action-planning frameworks.
Translate employee feedback and listening data into clear, actionable insights that strengthen the connection between employee voice, leadership decisions and employee experience outcomes.
Analyse data to identify emerging trends, organisational risks, opportunities and areas requiring intervention.
Provide executive-ready insights and recommendations for People Leadership, EMT reviews and transformation governance forums.
Develop and maintain dashboards that provide real-time visibility of employee sentiment, engagement and experience trends.
Track key indicators including engagement, transformation sentiment, change readiness, retention risks and wellbeing.
Identify leading indicators and early warning signals, enabling leaders to take proactive action.
Partner with HR and business leaders to translate insights into measurable actions and track their impact over time.
Build a data-driven culture where employee sentiment and experience are embedded into decision-making at all levels.
Lead the development of WPP’s “You Said, We Did” communications, demonstrating how employee feedback is influencing decisions and driving tangible change.

Requirements

Significant experience in a senior HR, Employee Experience, People Insights or Employee Listening role, with a strong track record of delivering listening programmes at scale.
Proven experience shaping and activating employee listening and insights strategies, translating feedback into meaningful organisational change and action.
Strong partnership skills, with experience working across People Analytics, HR, GBS, Communications and Technology to deliver an integrated listening and insights approach.
A highly data-driven and insight-led mindset, with the ability to turn complex employee data into clear recommendations, executive-level insights and measurable improvements to the employee experience.
Experience working within large, complex, global and federated organisations, balancing global consistency with local and regional needs.
Strong stakeholder management and influencing skills, with the credibility to engage senior leaders and drive action through compelling data and insights.
A strong understanding of how technology, analytics and automation can enhance employee listening, provide more timely insights and strengthen organisational decision-making.

Skills

Employee Listening
Employee Insights
HR
Employee Experience
Data Analysis
Stakeholder Management
Influencing Skills
Technology
Analytics
Automation

Location

Global

Work Type

Hybrid

Experience Level

Senior

Benefits

Opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.
Challenging and stimulating work.
Opportunity to join a group of creative problem solvers.

About the Company

WPP is the trusted growth partner for the world’s leading brands.
We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.
We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise.
Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.
For more information, visit WPP.com.

Equal Opportunity

WPP is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.