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About the Role
As the Head Receptionist at Soho House, you will lead the front desk team to deliver seamless, welcoming, and high-standard service to guests and members. You will be the first point of contact, ensuring smooth check-in/check-out, managing guest queries, and overseeing daily reception operations. Your role involves setting the tone for service excellence, training the team, and upholding club values.
Responsibilities
- Supervise daily front desk operations including check-in, check-out, and guest service interactions
- Lead and train reception staff to provide warm, professional, and efficient guest service
- Ensure accurate booking and reservation processes, using the property management system (PMS)
- Handle escalated guest queries or complaints with professionalism and discretion
- Maintain a strong presence at the front desk, supporting and mentoring junior staff
- Liaise with housekeeping, concierge, security, and management to ensure a coordinated guest experience
- Conduct shift briefings and ensure handovers are clear and complete
- Prepare reports on guest feedback, room availability, and operational performance
- Monitor grooming standards, team etiquette, and adherence to club protocols
- Support recruitment, onboarding, and scheduling of front office team
- Maintain updated knowledge of all facilities, offerings, events, and policies to inform guests confidently
Requirements
- 2–3 years’ experience in a hotel receptionist or front desk supervisory role
- Experience in luxury hospitality, boutique hotels, or private members clubs
- Calm under pressure and adept at resolving issues with a guest-first mindset
Skills
- Strong leadership and team coordination skills
- Excellent verbal and written communication
- Proficient in hotel reservation systems (e.g., Opera, Protel, or equivalent)
Experience Level
- 2-3 years
Salary/Compensations
- £17.50—£17.50 GBP
Benefits
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (Option to add up to 2 additional dependents)
- Dental Plan (option to add up to additional 2 dependents)
- Birthday Day Off after 1 years continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
About the Company
- Soho House offers competitive compensation packages that feature global benefits and perks.
- Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.