Domestic Violence Hotline Advocate
Child and Family Services of Erie County, Inc. · Buffalo, NY, US
5 days agoImpress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Domestic Violence Hotline Advocate role.
Rezi rewrites your resume against Child and Family Services of Erie County, Inc.'s job description. Free.
Tailor your resume to this Domestic Violence Hotline Advocate role.
Rezi rewrites your resume against Child and Family Services of Erie County, Inc.'s job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Domestic Violence Hotline Advocate posting at Child and Family Services of Erie County, Inc. — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Domestic Violence Hotline Advocate posting at Child and Family Services of Erie County, Inc. — free, in seconds.
About the Role
The Domestic Violence (DV) Hotline Advocate is a vital part of the continuum of domestic violence services provided at Haven House and collaborates with community stakeholders. This role serves as the first point of contact for individuals seeking services via the 24-hour telephone and chat lines, and works collaboratively with the Erie County High Risk Team (HRT).
Responsibilities
- Answer the hotline in a compassionate and professional manner.
- Provide crisis counseling and trauma-informed support for callers and chat line users.
- Collaborate on safety planning using best practices, including trauma-informed, survivor-centered, and solution-focused models, and incorporating the Danger Assessment.
- Provide referrals to services for callers and chat line users.
- Triage follow-up calls to clients based on high-risk factors and work with interns to complete follow-up call requests.
- Attend HRT-related and internal departmental meetings.
- Provide accurate information on common dynamics of domestic and interpersonal violence.
- Support bachelor's and master's level students doing fieldwork on the hotline.
- Serve as the liaison and designated contact for the Erie County High Risk Team (HRT), responding to and following up on eligible cases.
- Provide follow-up to HRT cases and high-risk survivors needing emergency housing when Haven House shelter placement is unavailable.
- Assist in maintaining data and case management data in Empower.
Requirements
- Have a Bachelors Degree in Social Work or related field.
- Demonstrate a commitment to empowering domestic violence survivors using a trauma-informed, equity, and strength-based lens.
- Have a valid New York State driver’s license and access to a reliable vehicle.
- Be proficient in Microsoft Office suite programs including Excel.
- Ability to enter accurate information into case record management system (database).
Skills
- Crisis counseling
- Trauma-informed support
- Safety planning
- Referral services
- Microsoft Office Suite
- Excel
- Case management software
- Bi-lingual skills (Spanish-English) welcomed
Location
- Erie County
Work Type
- Full-time
Experience Level
- Prior domestic violence experience strongly preferred
Education Level
- Bachelors Degree in Social Work or related field
Salary/Compensations
- $22-$25 per hour based on a 35-hour work week
Benefits
- 20 PTO Days (25 Days After Five Years of Employment)
- 14 Paid Holidays (includes 2 flex holidays)
- Bereavement: Four Paid Days
- Paid Jury Duty
- Employer Paid Life Insurance
- Medical, Two Plan Options
- Dental, Two Plan Options
- Vision Insurance
- Wellness Program and Incentives
- Health Savings Account (HSA) and Quarterly Employer-Contributions
- Healthcare Flexible Spending Account (FSA)
- Dependent Care FSA
- Employee Referral Bonus
- Qualifying Employer for Public Service Student Loan Forgiveness Program (PSLF)
- 403(b) Right Away and Employer-Contributions After Two Years
About the Company
- Child & Family Services is an Equal Opportunity Employer.
Equal Opportunity
- Child & Family Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran or familial status, or genetics.
- In addition to federal law requirements, Child & Family Services complies with applicable state and local laws governing nondiscrimination in employment.
- This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer leaves of absence, compensation, and training.