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Tailor your resume to this Residential Domestic Violence Advocate (Part-time) role.

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About the Role

Haven House Domestic Violence Shelter is seeking an energetic, empathetic individual to make a direct and positive impact on the lives of individuals experiencing domestic violence and their children. Join the dedicated team of advocates in Erie County's only licensed domestic violence shelter.

Responsibilities

• Provide coverage for the crisis telephone hotline.
• Offer individual supportive listening and counseling services to adult shelter residents and conduct crisis intervention as needed.
• Conduct group sessions, including House Meetings, support groups, and conflict resolution sessions.
• Maintain up-to-date case files and progress notes.
• Maintain necessary records, statistical information, activity sheets, documentation, and logs pertinent to the position and program.
• Engage in assigned case conferences and case reviews.
• Attend program meetings regularly and initiate and engage in creative programming.
• Meet the primary needs of residents during an assigned shift, such as token distribution and supply management.
• Assist with cleaning and supply replenishment in a 24-hour residential facility.
• Engage in community presentations if necessary.
• Provide administrative duties such as making copies and compiling client intake files.
• Provide legal and social services advocacy for shelter residents.
• Remain alert and awake at all times during shifts.
• Remain cognizant of physical plant emergencies and security breaches.
• Model and practice sensitivity, fair treatment, and acceptance of diversity.
• Participate and contribute to the program Quality Improvement process.
• Promote the empowerment of all people adhering to trauma-informed care principles.
• Perform other related duties as deemed necessary by the program coordinator.
• Maintain and submit all required documents and comply with the Vehicle Safety and Usage Policy.
• Utilize Agency phone and email systems following standard customer service protocols, including timely and professional communication.
• Maintain positive working relationships with program staff and others within the agency.
• Demonstrate excellent phone etiquette and customer service skills.
• Demonstrate knowledge of agency programs and services.
• Demonstrate strong interpersonal skills during interactions with internal and external customers.

Requirements

• Must have a Valid NYS Driver’s License and continued automobile insurance.
• Be able to function as a member of a team.
• Work within a busy, fast-paced office setting.
• Abide by a smoke-free work environment.
• Work a variety of shifts on a rotating basis to include evenings, weekends and holidays.
• Frequently move about inside and outside the office in reaction to situations and duties.
• Frequently communicate accurate information with coworkers, clients and children.
• Frequently operate a computer and other office machinery, such as a calculator, copy machine, printer and phone system.
• Must be able to access multi-level buildings and travel to sites within the community.
• Must be able to understand the written and spoken word and respond effectively.
• Must be able to learn and comprehend basic instructions and orientation to job.
• Must be able to multi-task on a frequent basis.
• Frequently participate and coordinate with others regarding work situations and decisions.
• Frequently interact appropriately and diplomatically with varied stakeholders.

Skills

• Bi-lingual skills (English/Spanish) appreciated.
• Prior domestic violence experience or prior experience working with victims of trauma appreciated.
• CPR or nursing skills appreciated.
• Familiarity with or clinical training in the areas of mental health and substance abuse appreciated.
• Excellent phone etiquette and customer service skills.
• Knowledge of agency programs and services.
• Strong interpersonal skills.

Location

• Erie County

Work Type

• Full-time
• Awake shifts

Experience Level

• Experienced

Education Level

• Bachelor of Social Work degree (BSW) or any related field
• Associates Degree

Salary/Compensations

• $20/hr

About the Company

• Haven House Domestic Violence Shelter is Erie County's only licensed domestic violence shelter.