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About the Role
This role is responsible for partnering with the General Manager to ensure the store meets or exceeds sales and contest goals, while also meeting payroll goals. You will prioritize, plan, and adjust schedules, recruit and interview candidates, and train and motivate associates. Additionally, you will assess performance, maintain store standards, manage operating procedures, and ensure compliance with company policies.
Responsibilities
- Partner with the General Manager to ensure the store meets or exceeds sales and contest goals.
- Meet payroll goals based on current trends.
- Prioritize, plan, and adjust schedules and daily agendas to meet business goals.
- Hold the team accountable to achieving goals.
- Partner with the General Manager to recruit, interview, and select qualified candidates to build a talent pipeline.
- Train and motivate all associates through on-going programs in sales, customer service, and product knowledge.
- Develop associates to assume increased levels of responsibility.
- Assess performance and provide on-going feedback.
- Complete and deliver performance appraisals and development plans.
- Ensure the team provides an exceptional customer experience in the store to achieve World Class Service standards.
- Maintain presence through effective floor management.
- Ensure staff coverage in all areas of the store.
- Maintain a safe work environment and ensure ongoing safety training and awareness.
- Ensure store standards are met and maintained, including visuals, cleanliness, signage, and safety.
- Partner with the General Manager to manage store-operating procedures, including inventory levels and cash control, to minimize store losses.
- Ensure the store meets company guidelines in opening and closing.
- Partner with the General Manager to monitor company assets through accurate inventory procedures.
- Ensure associates comply with all Company policies and procedures.
- Create and maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with our People First Philosophy.
- Monitor assets through accurate inventory management procedures.
Requirements
- 2-3 years management experience.
- Specialty retail experience preferred.
- Proven ability to manage staff to meet and exceed sales, while meeting payroll goals.
- Proven ability to identify top talent and train/develop/retain great people.
- Proven ability to think through complex issues and allocate time to execute multiple tasks and changing priorities.
- Effective communication, organization, and leadership skills.
- Proven ability to motivate and influence others through personal actions and examples.
- Proven ability to achieve results both independently and through others by fostering a spirit of teamwork and cooperation.
- Ability to be mobile on the sales floor for extended periods of time.
- Ability to operate POS system.
- Ability to lift and mobilize medium to large items, up to 75 pounds, while utilizing appropriate equipment and safety techniques.
Skills
- Sales
- Customer Service
- Product Knowledge
- Talent Management
- Performance Management
- Floor Management
- Inventory Management
- Cash Control
- Communication
- Organization
- Leadership
- Motivation
- Teamwork
- Cooperation
Location
- Onsite
Work Type
- Full-time
Experience Level
- Management
Benefits
- A generous discount on all Williams Sonoma Inc. brands through multiple shopping channels
- A 401(k) plan and other investment opportunities
- Paid vacations, holidays, and other time-off programs
- Health benefits, including health, dental, and vision insurance
- Health and dependent care tax-free spending accounts
- Medical, family, and bereavement leave
- Same-sex domestic partner benefits
- Short- and long-term disability programs
- Life and travel insurance
- An employee assistance program
- A wellness program that supports your physical, financial, and emotional health
- In-person and online learning opportunities through WSI University
- Cross-brand and cross-function career opportunities
About the Company
- Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States.
- Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow.
- These brands are among the best known and most respected in the industry.
- We offer beautifully-designed, stylish, and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room, and even outdoor spaces.
- We're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing.
Equal Opportunity
- Williams-Sonoma, Inc. is an Equal Opportunity Employer.
- Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.