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About the Role

Pure Paws Veterinary Care of Hell's Kitchen is seeking a skilled and compassionate Veterinary Receptionist to be the primary point of contact for clients and their pets. This role is integral to the client experience, requiring a professional who balances administrative precision with genuine warmth, especially in sensitive situations.

Responsibilities

Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information.
Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions.
Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS).
Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.
Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience.

Requirements

Minimum 3 years of experience as a veterinary receptionist is preferred.
Experience with veterinary practice management software; ezyVet preferred.
Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
Proven customer service skills; ability to manage high-volume client relations with composure and accuracy.
Strong verbal and written communication skills, including active listening and conflict resolution.
Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients.

Skills

Veterinary practice management software
Appointment scheduling
Multi-line phone management
Medical records management
Payment processing
Customer service
Verbal communication
Written communication
Active listening
Conflict resolution
Animal handling

Location

Hell's Kitchen, Manhattan

Work Type

Full-time
Hybrid

Experience Level

3+ years preferred

Salary/Compensations

$21.00-$23.00 per hour

Benefits

Medical insurance
Dental insurance
Vision insurance
Paid time off
401(k) plan for full-time employees
Professional development opportunities
Employee pet discount

About the Company

Pure Paws Veterinary Care of Hell's Kitchen is a full-service, Fear-Free Certified, Cat-Friendly Practice® committed to providing exceptional veterinary medicine with a personalized approach.
The state-of-the-art facility includes advanced diagnostic equipment for comprehensive care.
The dedicated team prioritizes preventive care, client education, and creating a calming, stress-free environment.
The practice is open seven days a week, serving the Hell's Kitchen community with compassion and expertise.

Equal Opportunity

Dedicated to establishing a culture that celebrates all forms of diversity and allows us to be an inclusive service provider in this community.