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About the Role
Williams Auto Group is seeking an energetic, customer-focused individual to join their TEAM as a Service Advisor. This role is a key connection between customers and the Service Department, requiring strong communication skills and the ability to thrive in a fast-paced automotive environment.
Responsibilities
- Greet customers and assist with automotive service needs.
- Listen to customer concerns and accurately document vehicle issues.
- Prepare repair orders, estimates, and service recommendations.
- Communicate with customers throughout the repair process via phone, text, and email.
- Coordinate with technicians and Service Department staff regarding vehicle repairs and timelines.
- Schedule service appointments and maintain customer follow-up.
- Recommend additional maintenance and automotive services when appropriate.
- Explain completed repairs, charges, and maintenance recommendations to customers.
- Utilize dealership software and mobile technology for customer communication and repair tracking.
- Maintain accurate records while following federal and state regulations.
- Ensure a high level of customer satisfaction throughout the service experience.
- Support dealership operations and complete additional tasks as assigned.
Requirements
- Previous customer service or automotive experience preferred.
- Strong communication and organizational skills.
- Comfortable using computers, smartphones, and dealership software systems.
- Ability to multitask in a busy automotive environment.
- Professional attitude and strong problem-solving abilities.
- ASE Certifications or Manufacturer Training preferred.
- Valid Driver’s License required.
Skills
- Customer Service
- Communication
- Organization
- Computer Proficiency
- Smartphone Usage
- Dealership Software Systems
- Multitasking
- Problem-Solving
Location
- 393 Court St, Binghamton, NY 13904
Work Type
- Full-time
Experience Level
- Based on Experience
Salary/Compensations
- Competitive Pay Based on Experience + Bonus Opportunities
Benefits
- 401(k) & 401(k) Matching
- Health Insurance
- Dental & Vision Insurance
- Paid Time Off
- Employee Discounts
- Flexible Spending Account
- Life Insurance
- Professional Development Assistance
- Retirement Plan
About the Company
- Williams Auto Group is committed to delivering an exceptional customer experience while supporting both our employees and community.
- Join Williams Auto Group and become part of a hardworking TEAM that values professionalism, customer service, and success in the Automotive industry.