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About the Role
Partner with the Financial Center Manager to support branch performance, coach employees, strengthen member relationships, and ensure operational excellence. Provide leadership and direction to the Financial Center team when the Manager is unavailable.
Responsibilities
- Directly supervise, coach, and support tellers.
- Communicate performance expectations and monitor results.
- Help resolve employee concerns and maintain a positive, inclusive environment.
- Assist with recruiting, interviewing, and selecting qualified candidates.
- Support appropriate staffing levels and ongoing employee development.
- Help oversee daily Financial Center operations and administrative activities.
- Delegate work and assist employees with complex transactions.
- Serve as a resource for policies, procedures, products, and services.
- Ensure accurate completion of loan and membership documentation.
- Maintain compliance with operational, HR, risk, security, and audit requirements.
- Build strong member relationships using a consultative approach.
- Help identify lending and service opportunities based on members’ financial needs.
- Support secured and unsecured loans, credit cards, and real estate lending referrals.
- Meet or exceed assigned sales, service, and referral goals.
- Assist with sensitive member concerns and provide effective solutions.
- Partner with internal business lines to attract new members and deepen existing relationships.
- Support community events, sponsorships, and financial literacy initiatives.
- Represent AmeriCU’s values and contribute to its member-focused culture.
Requirements
- Experience in a leadership or supervisory role is preferred.
- Proven ability to develop and motivate a team.
- Strong understanding of financial products and services.
- Excellent communication and interpersonal skills.
- Ability to manage daily operations and ensure compliance.
Skills
- Supervision
- Coaching
- Team Development
- Member Relationship Management
- Sales
- Service
- Referral Generation
- Operational Management
- Compliance
- Problem-Solving
Location
- Rome, NY
Work Type
- Full Time
Experience Level
- Experience required
Salary/Compensations
- $55,767.89 to $69,709.87 annually
Benefits
- Competitive Medical, Dental, and Vision plans
- Generous HSA contributions with High Deductible Health Plans
- Paid Holidays and Paid Time Off
- Employee Appreciation Events
- 401(k) Matching after 1 year
- Employee Assistance Program
- Tuition Reimbursement for Full-Time employees after 1 year
- Free Life & AD&D Insurance for Full-Time employees
- Enhanced Short-Term Disability coverage at no cost
About the Company
- AmeriCU is a not-for-profit credit union headquartered in Rome, NY, with over $2.7 billion in assets and a membership of more than 170,000.
- Committed to members, employees, and communities for 75 years.
- Named one of the Best Companies to Work for in New York State.
- Ranked #27 by American Banker among the top credit unions to work for nationwide.