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About the Role
Facilitates patient flow through the system from scheduling through registration check-in, ensuring a "one touch" registration/scheduling experience. Responsible for obtaining demographic and financial information to ensure accurate patient identification and identify/secure appropriate payment sources. Performs registration, insurance eligibility verification, patient liability collection, scheduling, and admitting duties. Provides estimates for services and processes patient financial liability payments. Working hours may include weekends, evenings, overnights, and holidays.
Responsibilities
- Greets patients, physicians, staff, co-workers, and guests promptly and professionally.
- Checks patients into the system and provides direction based on appointment location, financial clearance, and counseling status.
- Acknowledges and assists patients with special needs and respects confidentiality.
- Responds to telephone calls according to established customer service standards.
- Provides requested information to callers.
- Contributes to the reduction of abandoned call rate, call length, and average speed answered through best practices and workflow improvements when assigned to scheduling.
- Performs accurate search/selection of patients within the hospital system using the Patient Identification procedure to maintain EMPI integrity and accuracy.
- Accurately establishes and schedules appointments following designated protocols.
- May initiate contact with patients to obtain additional information or confirm scheduled appointments.
- Enters accurate and complete demographic and financial information into the system.
- Performs insurance eligibility verification and executes payor requirements.
- Initiates eligibility transactions via the internet, contacts payors for billing information and authorization, and obtains scripts for service when appropriate.
- Provides estimates for services and actively solicits patient liability.
- Enters testing orders in the appropriate system when necessary, requiring an understanding of coding, procedural protocols, and the charge description master.
- Obtains signatures for all required organization, state, and federal consents and/or notifications.
- Remains compliant, current, and knowledgeable with Department Policies and Procedures.
- Fulfills all compliance responsibilities, including HIPAA, EMTALA, and Patient Bill of Rights.
- Performs other duties as assigned.
Requirements
- Minimum of 2 years of job-related experience with HS Diploma.
- Basic MS Word & MS Excel proficiency.
- Customer Service and organizational skills.
- National Association of Healthcare Access Management (NAHAM) certification within one year of hire is desired.
Skills
- Customer Service
- Organizational skills
Location
- New York
- Connecticut
Work Type
- Full-time
- Overnights
Experience Level
- 1 year preferred
Education Level
- HS Diploma
- Associate degree (Preferred)
Salary/Compensations
- $18.13 - $25.00 Hourly
About the Company
- Northwell is the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians.
- Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities.
- Northwell is New York State’s largest private employer with over 104,000 employees — including members of Northwell Health Physician Partners — who are working to change health care for the better.
- Company: Vassar Brothers Medical Center
- Org Unit: 1037
- Department: Patient Access
- Exempt: No