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About the Role
The Concierge is responsible for greeting visitors, arranging tours of the property, answering a multi-line telephone, and providing clerical support to the administrative staff. This position is the first impression of the Community.
Responsibilities
- Greet visitors seeking information about the property and respond to their needs.
- Direct visitors to the appropriate office or resident apartment.
- Assist residents, family members, and guests with general requests.
- Arrange property tours for spontaneous visitors and scheduled appointments.
- Answer telephones and record and channel information.
- Display knowledge of property services, programs, and pertinent information.
- Manage the mail meter, stamps, and copying for office operations.
- Process incoming mail, sort property mail, and distribute it to mailboxes.
- Maintain a neat and orderly reception area with current property literature.
- Ensure the coffee and/or refreshments are fresh and readily available.
- Perform clerical duties for property staff as directed by the supervisor.
- Provide assistance in the dining room serving resident meals when requested.
- Support marketing efforts through positive interactions during tours and telephone contact.
- Communicate any observed or suspected resident change of condition to a supervisor immediately.
- Maintain a safe work environment by following established safety standards.
- Encourage teamwork through cooperative interactions with co-workers and other departments.
- Support a positive and professional image through actions and dress.
- Perform other duties consistent with the position as assigned.
Requirements
- Able to read, write, and understand the English language.
- Able to follow written or oral instructions.
- Able to make independent decisions and remain calm during emergencies.
- Able to deal professionally with personnel, residents, family members, visitors, and the general public.
- Knowledgeable of administrative practices, processes, and guidelines.
- Experience using computer software (Microsoft).
- Possess patience, professionalism, a cheerful disposition, and enthusiasm.
- Willing to handle residents, staff, and visitors with maturity.
- Must be able to continuously walk and stand.
- Must be able to perform work both inside and outside.
- Must be able to climb stairs on a frequent basis.
- Must be able to bend at the waist, knees, hips, and spine on a frequent basis.
- Must be able to squat on a frequent basis.
- Must be able to twist or rotate occasionally at the trunk, hips, knees, and neck.
- Must be able to reach on a frequent basis.
- Must be able to read clearly with or without corrective lenses.
- Must be able to hear telephone, audible alarms, bells, and signals related to resident safety.
- Must have strong command of English sufficient to read, write, and interpret administration information.
Skills
- Microsoft software
- Computer software
- Telephone answering
- Clerical support
- Customer service
- Communication
- Teamwork
- Professionalism
Location
- Onsite
Work Type
- Part-time
- Evening
Experience Level
- Entry Level
Education Level
- High school diploma or equivalent preferred
About the Company
- We are united in our mission to offer seniors an elevated way of life, where comfort, connection, and joy thrive.