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About the Role
Firstsource Advantage is seeking motivated and customer-focused individuals to join our team as Collections Representative. This role offers a chance to build a stable, rewarding career in a supportive and fast-paced environment.
Responsibilities
- Engage with customers to understand their financial situations and recommend appropriate payment solutions
- Handle inbound and outbound calls professionally and empathetically
- Work with compliance in mind by following federal and state regulations
- Meet performance goals related to call quality, resolutions, and collections metrics
Requirements
- High school diploma or GED required
- At least 6 months of customer service or sales experience
- Stable work history and a professional demeanor
- Strong communication, problem-solving, and computer skills
- Ability to manage confidential information with care and discretion
- Reliable, self-motivated, and goal-oriented
Skills
- Customer service
- Sales
- Communication
- Problem-solving
- Computer skills
- Collections
Location
- Amherst, NY
Work Type
- Full-Time
- In-Office
Experience Level
- 6 months of customer service or sales experience
Education Level
- High school diploma or GED
Salary/Compensations
- $19.00 per hour
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan with matching
- Paid Training
- PTO
About the Company
- Firstsource Advantage is seeking motivated and customer-focused individuals.
- Career Advancement: We promote from within and support your growth
- Meaningful Work: Help customers take control of their financial future
- Team-Oriented Culture: Be part of a collaborative and supportive team
- Skill Development: Learn and grow with hands-on experience in collections and customer service
Equal Opportunity
- Firstsource Transaction Services USA, INC. is an equal opportunity employer that does not discriminate on the basis of age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual Orientation, gender identity or any other protected class in accordance with applicable law.
- It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination.
- To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.