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About the Role
As an exempt leadership role, Store Managers are expected to maintain a flexible schedule that supports the needs of the business. This position typically requires 40+ hours per week, generally across five days, including weekends. Additional hours may be required based on staffing levels, customer demand, store performance, and overall business needs.
Responsibilities
- Drive store sales and promotions.
- Build customer satisfaction and loyalty, creating results for teammates, customers, and the company.
- Understand alternative tire sourcing and competitors.
- Track and meet payroll, budgets, and store goals.
- Keep records and relevant financial information current.
- Manage, schedule, and assign staff according to their skill level.
- Attend paid training to stay up-to-date with new developments in the automotive service industry.
- Follow up with customers to obtain feedback and ensure they are satisfied with received services.
- Perform other duties as assigned.
Requirements
- High School Diploma or equivalent.
- Demonstrated success in retail sales management.
- Problem-solving skills as it relates to customer complaints.
- Aptitude to manage inventory, order scheduling, and merchandising displays.
- Must be able to assist customers for personal sales as well as complaints to ensure customer retention and loyalty.
- Exceptional teammate and customer communication skills.
- Negotiation and conflict resolution skills.
- Must have a valid automobile driver's license at all times and be able to drive customer and company vehicles.
- 2 year college degree or equivalent (preferred).
Skills
- Customer service
- Sales management
- Inventory management
- Scheduling
- Communication
- Negotiation
- Conflict resolution
Location
- North America
Work Type
- Full-time
- Exempt leadership role
Experience Level
- Retail sales management experience
Education Level
- High School Diploma or equivalent
- 2 year college degree or equivalent (preferred)
Salary/Compensations
- $61,300.00 - $104,200.00
Benefits
- Medical, Dental and Vision – Starting day 1 for all our teammates
- Paid vacation and holidays
- On-the-job training and company-funded ASE certifications
- Flexible work schedule
- 401(k) match
- On demand pay (daily pay) program available
- Formal training
- Performance incentives
- Competitive healthcare packages for full-time and part-time employees
- 401k plan
About the Company
- Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America.
- BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations.
- With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.
- We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported.
- We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses.
- We offer opportunities for co-creation and empower you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations.
- We offer a supportive and engaging onboarding experience.
- We offer the opportunity to develop and grow, through training and regular mentorship.
- We offer Corporate Social Responsibility activities.
- We offer a truly global, dynamic and challenging work environment.
- We offer agility and work/life effectiveness and your long-term well-being.
- We offer an effective and inclusive team.
Equal Opportunity
- Bridgestone is proud to be an Equal Employment Opportunity employer.
- It is our policy to consider all individuals for employment based on their unique merit and without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.