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About the Role
Plan, coordinate, and facilitate events, including kids' birthday parties, to provide a stress-free, fun, and engaging experience for guests. Deliver friendly customer service by assisting shoppers and ensuring a fast, friendly checkout. Complete operational tasks like truck unloading and merchandise duties to uphold brand promises.
Responsibilities
- Plan and coordinate multiple events simultaneously, including children's birthday parties and craft classes.
- Engage clients of all ages by creating an environment of fun and creativity.
- Demonstrate and instruct party participants in craft projects.
- Perform face painting and other activities.
- Facilitate and implement party add-ons such as goody bags and balloons.
- Communicate event details with clients and store team members.
- Complete administrative tasks such as answering emails, making phone calls, and completing paperwork.
- Adjust plans and events based on client feedback and needs.
- Create backup or emergency plans.
- Ensure client satisfaction for scheduled events.
- Uphold company cleanliness and safety standards.
- Set up, break down, and clean before and after each event.
- Help customers shop, locate products, and provide solutions.
- Provide a fast and friendly checkout experience.
- Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.
- Educate customers on Voice of Customer (VOC) surveys.
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
- Participate in truck un-load, stocking, and planogram (POGs) processes.
- Complete merchandise recovery and maintenance.
- Perform Store in Stock Optimization (SISO) and AD set duties.
- Support shrink and safety programs.
- Adhere to Standard Operating Procedures (SOPs) and Company programs.
- Interact with others in an accepting and respectful manner.
- Promote commitment to the organization’s vision and values.
- Project a positive image and serve as a role model.
- Cross-train in Custom Framing selling and production.
- Participate in daily store cleanliness activities.
- Perform other duties as assigned.
Requirements
- Energetic and enthusiastic personality.
- Ability to handle job stress and interact effectively with guests of all ages and co-workers.
- Excellent people skills.
- Experience working with children and children’s events.
- Good communication skills including written, verbal, and nonverbal communication as well as listening skills.
- Organizational skills, interpersonal skills, and creative problem-solving skills.
- Retail and/or customer service experience required.
- Ability to remain standing for long periods of time.
- Ability to move throughout the store.
- Regular bending, lifting, carrying, reaching, and stretching.
- Ability to lift heavy boxes and access high shelves by ladder or similar equipment.
- Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Skills
- Event Coordination
- Customer Service
- Merchandise Duties
- Communication
- Organization
- Interpersonal Skills
- Creative Problem-Solving
- Retail Experience
- Customer Service Experience
- Face Painting
- Craft Instruction
Location
- CLEV-BROOKLYN, OH
Work Type
- Full-time
- Part-time
Experience Level
- Entry Level
Salary/Compensations
- $13.00 - $15.30
Benefits
- 401(k) with employer match
- Employee Assistance Program
- Medical coverage
- Dental coverage
- Vision coverage
- Telemedicine services
- Flexible spending accounts
- Commuter benefits
- Tuition assistance
- Adoption assistance
- Various voluntary insurance options
- Employee discounts
- Partner discount programs
About the Company
- The Michaels Companies Inc. is the leading destination for creating and celebrating in North America, operating over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca.
- The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise.
- Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative.
Equal Opportunity
- Michaels is an Equal Opportunity Employer.
- We are here for all Team Members and all customers to create, innovate and be better together.
- Michaels is committed to the full inclusion of all qualified individuals.
- Michaels will assure that people with disabilities are provided reasonable accommodations.