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About the Role
The Business Agility & Execution Enablement Lead is a senior individual contributor role focused on enhancing how complex strategic initiatives plan, make decisions, collaborate, and deliver outcomes. This role partners with various leaders to diagnose execution constraints and design targeted improvements in flow, decision effectiveness, collaboration, and delivery reliability, ultimately building business agility and connecting capabilities across different functions.
Responsibilities
- Assess complex strategic initiatives to identify systemic barriers to effective planning, decision-making, coordination, and delivery.
- Identify root causes behind recurring challenges such as ineffective handoffs, late engagement, unclear decision-making, unresolved dependencies, and avoidable rework.
- Use observations, delivery insights, and data to identify opportunities to improve execution.
- Distinguish isolated delivery issues from broader execution challenges requiring targeted intervention.
- Partner with PMO leads, RTEs, initiative leaders, and functional partners to design and test practical improvements to ways of working.
- Improve practices that strengthen flow, cross-functional engagement, decision-making, planning, and delivery predictability.
- Establish measures to understand whether interventions are improving execution effectiveness.
- Adapt approaches based on results and learning rather than applying standardized practices regardless of context.
- Partner with initiative leaders and functional teams to improve how cross-functional capabilities are engaged and connected throughout planning and execution.
- Enable earlier engagement of product, service design, change management, technology, operations, risk and control, and program delivery partners to reduce ineffective handoffs and late-stage involvement.
- Identify friction across functions and help teams establish more effective ways of working together.
- Reinforce an outcome-focused approach that considers business, customer, employee, operational, and risk impacts.
- Coach leaders and teams to adopt and sustain more effective execution practices.
- Lead agreed enablement interventions through implementation and transition to accountable initiative or functional owners.
- Establish practical routines, tools, and practices that teams can sustain independently.
- Capture learning and translate successful approaches into practices that can be applied across strategic initiatives.
- Apply Agile coaching, business agility, organizational effectiveness, and continuous improvement practices to help initiatives become more adaptive, predictable, and outcome-focused.
Requirements
- Bachelor’s degree and a minimum of 6 years’ relevant work experience, or in lieu of a degree, a combined minimum of 10 years’ education and relevant work experience, including a minimum of 4 years’ relevant agile work experience
- Minimum of 4 years' relevant agile work experience
- Excellent communication skills
- Excellent facilitation skills
- Experience in enterprise transformation, Agile delivery, business agility, organizational effectiveness, program execution, or related disciplines.
- Experience supporting complex strategic initiatives involving multiple business and technology functions.
- Demonstrated ability to diagnose systemic execution challenges and translate them into practical improvements.
- Strong understanding of Agile, Lean, systems thinking, continuous improvement, and organizational effectiveness practices.
- Strong facilitation, coaching, influencing, problem-solving, and stakeholder-management skills.
- Experience using qualitative and quantitative insights to evaluate execution effectiveness and guide improvement.
Skills
- Agile
- Lean
- Systems thinking
- Continuous improvement
- Organizational effectiveness
- Agile coaching
- Business agility
- Program execution
- Communication
- Facilitation
- Coaching
- Influencing
- Problem-solving
- Stakeholder management
Location
- Buffalo, New York, United States of America
Work Type
- Hybrid
Experience Level
- Senior
Education Level
- Bachelor's degree
Salary/Compensations
- $107,500.00 - $179,100.00
About the Company
- Customer Experience & The Way We Work Enablement (CXTW3E) is a high-impact team at the heart of M&T Bank’s most strategic and transformative efforts.
- The Way We Work combines Agility, Experience & Process Design, Customer Research and Change Management into a cohesive approach that enables individuals, teams, and organizations to deliver better outcomes.
- It is built on the mindsets, behaviors, and practices that foster customer-centricity, collaboration, innovation, continuous improvement, and sustainable transformation.