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About the Role
Reporting to a Manager or designate, the Customer Service Representative performs a variety of customer service, reception, and support duties within the Social and Health Development Service Area.
Responsibilities
- Provides excellent customer service to clients, program participants, and the public.
- Utilizes client screening, appointment booking, and scheduling systems.
- Maintains knowledge of social services available within the Service Areas and the community.
- Provides information and general referral information about available services.
- May distribute cheques, purchase vouchers, bus tickets, and miscellaneous items.
- Obtains and communicates prescribed information concerning eligibility, entitlement, and employment matters.
- Takes messages, provides basic routine information, and relays messages to appropriate staff.
- Provides support or information on the use of computers and copiers/fax machines.
- Receives and routes information and documentation to appropriate staff.
- Reviews and transcribes agency invoices or other records into provincial or other database systems.
- Updates and documents participant contact/progress information into provincial databases.
- Performs clerical duties such as processing invoices, compiling statistical data, filing, sorting, record keeping, and handling mail.
- Operates standard office equipment.
- Performs related duties as assigned.
Requirements
- Six months of related customer service experience working with the public.
Skills
- Basic computer skills with knowledge of spreadsheets and word processing.
- Demonstrated customer service skills.
- Ability to work with all members of the public.
Location
- Onsite
Work Type
- Full-Time Temporary
- Full-time
- Temporary
Experience Level
- Six months of related customer service experience
Education Level
- One-year program in office administration, business or human services.
Salary/Compensations
- $43,779 - $64,094
Benefits
- Criminal Record Check required for the successful candidate.
About the Company
- Service Area: Social and Health Development
- Division: Life Stabilization
- Employee Group: Local 101