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About the Role
The Product Analyst & Tester role combines deployment support with training content creation, playing an important part in facilitating product operations and serving as a vital connection between users, product teams, and internal stakeholders. The primary focus is to build and maintain digital training materials, support product deployments, test applications, contribute to release testing, provide first-line support, and assist with system and data configuration.
Responsibilities
- Manage daily workload in conjunction with Product Lead
- Develop product knowledge through training and hands-on experience
- Stay updated on industry standards and best practices
- Create and maintain documentation for product functionality and processes
- Collaborate with team members on projects as directed by Product Lead
- Work closely with the Product Lead and Digital Transformation Managers to build digital training content for end users
- Work closely with the Quality & Release Manager to test future releases and new functionality and maintain the regression tests within Mabl product
- Work closely with the team’s Business Analyst to deliver analytical insight on system usage and data quality
- Liaise with product vendor regarding bugs and feature requests under guidance
- Collaborate with internal teams to resolve issues
- Provide basic product advice and recommendations
- Refer complex or out-of-scope requests to Product Lead
- Provide product support and guidance to internal users
- Participate in cross-functional projects as required
- Respond to and resolve customer queries and supports tickets
- Escalate second-level help desk tickets as needed
- Provides product demonstrations and user training under guidance
- Gather and document customer feedback for product improvements
- Liaises with customers via various communication channels
- Develop an understanding of product's role in environmental and energy efficiency
Requirements
- Proven experience in systems support
- Accuracy & attention to detail
- Professional written and verbal communication
- Exceptional problem-solving skills
- Initiative and ownership
- Adaptability (able to adapt to changing project requirements and priorities)
- Positive, proactive, and forward-thinking attitude
Location
- London
Work Type
- Hybrid working
- 40 hours per week
Salary/Compensations
- Up to £34,000
Benefits
- Bonus
- 25 days of annual leave
- Access to our company pension scheme
- Discounts on everything from groceries to well known retailers
- Access to a range of resources to support your physical, mental and financial health
- One paid days leave every year to volunteer and support your community
- Ongoing training and development opportunities
- Stream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & rewards
About the Company
- We see the chance to help the world take better care of its resources, and help it become a better place for everyone.
- We're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.
- We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025.
- This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.
Equal Opportunity
- We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate.
- As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.
- We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.