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About the Role
Regeneron is seeking a seasoned Director of Global Network and Compute Service Delivery to own the end-to-end delivery, reliability, governance, and continuous improvement of global network, compute, and storage infrastructure services. This leader will manage a team and partner with various stakeholders to ensure services are available, secure, cost-effective, and aligned to business outcomes.
Responsibilities
- Own global network service delivery performance, including service availability, incident, problem, change, capacity, and release management, with accountability for SLAs, OLAs, and customer satisfaction.
- Lead and develop a global service delivery organization, setting the operating model, staffing plan, and performance goals.
- Govern managed network and compute service providers and other vendors, including contract and SLA management, and performance reviews.
- Direct major incident response, ensure timely root cause analysis, and drive problem management and corrective actions.
- Partner with engineering, architecture, and cybersecurity to deliver the network, compute, and storage roadmap, ensuring operational readiness.
- Ensure network and compute services meet regulatory and audit requirements for GxP-validated and business-critical environments.
- Own the service delivery budget and vendor spend, including forecasting, cost optimization, and financial reporting.
- Define and report service metrics, KPIs, risks, and continuous improvement priorities to senior leadership.
Requirements
- 12+ years of experience in IT infrastructure, network operations, or service delivery.
- At least five (5) years leading global teams and managing managers.
- Proven track record managing outsourced network and compute services relationships.
- Experience with ServiceNow, network monitoring and observability tools, and AIOps or network automation.
- Strong working knowledge of enterprise network technologies and ITIL-based service management.
- Solid experience in compute and storage service delivery.
- Demonstrated financial acumen, including budget ownership, vendor cost optimization, and business case development.
- Executive-level communication skills, with the ability to influence senior stakeholders.
- Ability to manage multiple priorities across time zones.
- Flexibility for global coverage and on-call escalation in a hybrid model.
Skills
- ServiceNow
- Network monitoring and observability tools (e.g., ThousandEyes, LogicMonitor, SolarWinds, Splunk, Cisco/Meraki dashboards)
- AIOps
- Network automation
- Enterprise network technologies
- ITIL-based service management
- Compute and storage service delivery
- Budget ownership
- Vendor cost optimization
- Business case development
- Executive-level communication
- Major incident leadership
- Technical issue translation to business impact
Location
- Sleepy Hollow, NY
- Warren, NJ
Work Type
- On-site (4 days/week)
- Hybrid
Experience Level
- Director
- 12+ years of experience
- 5+ years leading global teams and managing managers
Education Level
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (master's degree preferred), or equivalent experience.
Salary/Compensations
- $183,100.00 - $305,200.00
Benefits
- Annual bonuses or other incentive plans
- Equity awards
- Pension or retirement benefits
- 401(k) company match
- Health and wellness programs
- Fitness centers
- Insurance benefits (e.g. medical, dental, vision, life and disability)
- Paid time off
- Family support benefits
About the Company
- Regeneron uses science and innovation to develop life-changing medicines for people with serious diseases.
- A fast-growing, science-driven organization making a meaningful difference to patients worldwide.
Equal Opportunity
- Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, sexual orientation, gender identity or expression, gender reassignment, marital or civil partnership status, civil status, pregnancy or parental status, age, disability, nationality, citizenship status, ethnic or national origin, membership of the Traveler community, familial status, genetic information, military or veteran status, or any other characteristic protected under applicable law.
- Where required, we will provide reasonable accommodation to applicants with known disabilities or chronic illnesses during the recruitment process, unless such accommodation would impose undue hardship.