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About the Role
As a Senior Sales Coordinator at Lightspeed, you will be the strategic operational backbone of the Account Management (AM) team, driving operational excellence, safeguarding key accounts, and resolving administrative obstacles. You will act as a critical cross-functional hub, owning complex account workflows and streamlining processes to enable the AM team to focus on revenue generation and client relationships.
Responsibilities
- Take complete end-to-end operational responsibility for critical major client accounts, coordinating complex hardware processes, international account interfaces, and location expansion rollouts.
- Proactively intercept, investigate, and independently solve complex account discrepancies to shield management resources.
- Serve as the centralized subject matter expert for high-friction operational procedures, absorbing time-intensive workflows to free up capacity for the Account Management team.
- Identify operational bottlenecks in key account workflows, establish structured review routines, and implement standardized procedures.
- Partner closely with Go-To-Market (GTM) Operations, technical support, and international teams to ensure swift, accurate transaction execution and flawless new location openings.
- Drive strategic project milestones and maintain high-level communication channels on major enterprise projects.
Requirements
- Solid experience in a senior administrative, sales operations, or account coordination role, ideally within a fast-paced SaaS or tech environment.
- Demonstrated ability to independently own complex, high-stakes tasks end-to-end without requiring day-to-day managerial supervision.
- Advanced capability to untangle complex system errors, audit manual discrepancies, and establish sustainable standardized workflows.
- Excellent verbal and written communication skills in both German and English.
- Ability to act as a supportive reference point for peer Account Managers, taking on heavy operational lifting to elevate overall department performance.
- A Bachelor’s degree in Business, Administration, or a related field (or equivalent practical experience).
Skills
- German language proficiency
- English language proficiency
- Stakeholder Management
- Cross-Functional Leadership
- Analytical Problem-Solving
- Ownership Mindset
Location
- Remote (up to 60 days per year)
- Office (3 days per week)
Work Type
- Hybrid
Experience Level
- Senior
Education Level
- Bachelor's degree in Business, Administration, or related field (or equivalent practical experience)
Benefits
- Work remotely from anywhere in the world for up to 60 days per year
- Hybrid working model
- Lightspeed Stock Option Program
- €400 Health & Wellness Budget
- Mental health resources through the Modern Health app
About the Company
- Lightspeed's one-stop commerce platform helps businesses innovate to simplify, scale, and provide exceptional customer experiences.
- The company's cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
- Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD).
- With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
- Lightspeed is building communities through commerce and strives to provide a workplace where everyone belongs.
Equal Opportunity
- Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace.
- Lightspeed welcomes and encourages applications from people with disabilities.
- Accommodations are available on request for candidates taking part in all aspects of the selection process.