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About the Role
Assist the Sales Team in the administrative functions required for effective hotel sales and management.
Responsibilities
- Act as Liaison between Sales Manager(s) and clients in Sales Manager's absence.
- Take booking inquiry information via phone and prepare proper paperwork.
- Use various computer word processing and other software packages to enter data, produce contracts, correspondence, forms, memorandum, and other documents.
- Answer telephone and respond to caller inquiries speaking in a clear and pleasant manner.
- Exercise decision making skills to direct caller’s request.
- Accurately record messages for staff and distribute the written messages to the staff members in a timely manner.
- Distribute documents to appropriate persons and locations to ensure prompt processing of time sensitive information by hotel and supplier staff.
- Transport documents weighing up to 10 pounds to offices, mailrooms, and other locations throughout the hotel building.
- Retrieve documents from and place documents into proper receptacles located up to 6 feet high, such as mailboxes, file cabinets, etc.
- Handle individual reservations for VIP clients.
- Ensure that all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction.
- Organize, file, and retrieve documents in appropriate binders in order to maintain essential records used in the department operation.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job-related duties as assigned.
Requirements
- Hotel experience preferred.
- Basic administrative knowledge such as business letters, formats, and telephone etiquette.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy.
- Ability to access and accurately input information into a computer using Microsoft Office Suite.
- Ability to follow written and verbal instructions.
- Ability to stand and/or sit and continuously perform essential job functions for duration of shift with or without reasonable accommodation.
- Ability to set-up and maintain filing systems.
- Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Skills
- Microsoft Office Suite
- Effective verbal and written communication skills
Location
- New York, NY
Work Type
- Full-time
Salary/Compensations
- $28.50 - $29.50 Hourly
Benefits
- Competitive Medical and Dental programs through Anthem Blue Cross Blue Shield
- Vision insurance programs through EyeMed
- Vacation, Sick and Holiday programs
- Pet insurance through the ASPCA
- Supplemental, Spousal and Child Life insurance
- Short and Long-Term Disability plans
- 401(k) Savings Plan with matching funds
- Discounts through 'YouDecide' and Hotel Room Discount programs
About the Company
- HEI Hotels & Resorts is proud to welcome the Courtyard New York Manhattan Fifth Avenue to our growing portfolio of distinguished properties.
- Located in the heart of Midtown, the Courtyard is perfectly situated to visit iconic destinations including Rockefeller Center, Times Square, and the Theatre District.
- At HEI, we understand that exceptional hotels are built by exceptional people.
- Our continued success is driven by our associates — the heart of every guest experience.
- Where people choose to work matters.
- In return for that choice, we are committed to providing competitive compensation and benefits, industry-leading tools and training, and a culture that empowers growth and excellence.
- Simply put, we honor the privilege of our associates choosing HEI by investing in them — ensuring they thrive, grow, and elevate every property we serve.
Equal Opportunity
- HEI Hotels and Resorts is an equal opportunity employer.
- We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
- We value U.S. military experience and invite all qualified military candidates to apply.
- Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.
- You may be the perfect candidate for this or for other roles within our organization!