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About the Role
The Product Manager – Canada is responsible for overseeing the product lifecycle for platforms used by CDW Canada sellers and services teams, ensuring solutions address Canadian market requirements and align with CDW’s broader strategic direction. This role acts as the primary connection between CDW Canada and the Technology and Business Transformation teams, translating business needs into product opportunities.
Responsibilities
- Partner with CDW Canada business leaders to define, optimize, and enable business processes through technology solutions.
- Build strong relationships with business leaders and end users across CDW Canada to understand evolving needs and gather feedback.
- Ensure adoption and usage of end-to-end tools for CDW lead-to-order processes.
- Develop and maintain product strategies and roadmaps for platforms supporting CDW Canada sellers and services teams.
- Lead the prioritization of product investments, enhancements, and initiatives.
- Translate business objectives, user feedback, and operational requirements into product capabilities.
- Define and monitor key performance indicators (KPIs) to measure product adoption and business value.
- Serve as the voice of the Canadian business within the broader product organization.
- Participate in value stream forums and planning activities with stakeholders across U.S. Commercial, U.S. Government, and Canada organizations.
- Partner with product managers, product owners, architects, and technology teams to evaluate impacts to the Canadian business.
- Collaborate with technology teams to establish priorities, plan capacity, and support successful delivery of product initiatives.
- Partner with business, technology, legal, and compliance stakeholders to ensure product capabilities address Canadian regulatory requirements.
- Drive product adoption by partnering with stakeholders to communicate value and support change management.
- Communicate enterprise product roadmaps, strategic initiatives, and delivery plans to stakeholders across the CDW Canada organization.
Requirements
- Bachelor’s degree or equivalent experience required.
- 5+ years of product management or technology experience, preferably managing multiple products, platforms, or interconnected systems.
- Demonstrated ability to operate effectively in ambiguity, adapt to changing priorities, and make thoughtful decisions with incomplete information.
- Ability to balance competing priorities, dependencies, and stakeholder needs across multiple systems.
- Strong analytical and problem-solving skills.
- Excellent communication, presentation, negotiation, and influencing skills across cross-functional teams and senior stakeholders.
- Track record of identifying process and product improvement opportunities and translating them into practical, value-focused recommendations.
- Experience working with Agile delivery approaches, including SAFe, Scrum, and Kanban.
Skills
- Salesforce CRM
- CPQ
- Certinia PSA
- AI and building AI-enabled agents
Location
- CDW Canada office
Work Type
- Full-time
Experience Level
- 5+ years
Education Level
- Bachelor’s degree or equivalent experience
Salary/Compensations
- $115,000- $159,800
Benefits
- Market-competitive total rewards packages
About the Company
- CDW is a Fortune 500 technology solutions provider that helps organizations achieve what’s possible through technology.
- CDW acts as one—building trust, speaking candidly, and working together to achieve more.
- CDW plays to win—focusing on what matters most and delivering for customers.
- CDW thinks forward—staying curious, moving fast, and continuously learning.
- CDW believes meaningful work happens when people feel supported, heard, and empowered to contribute.
- CDW is a full‑stack, full‑lifecycle technology partner, bringing deep expertise, strong relationships, and broad industry knowledge.
- CDW fosters a collaborative environment where work matters, growth is supported, and contributions shape what’s next.
Equal Opportunity
- CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.