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About the Role

Performs routine para-professional and customer service work in the Public Library, involving lending materials, keeping records, and maintaining the order of materials on shelves. This role also involves answering borrower questions, registering new borrowers, collecting fees, and assisting the public with various library services and equipment.

Responsibilities

Answers borrower questions about reserves in person and over the telephone.
Answers the telephone and transfers calls to other parts of the library.
Answers questions about the Library at the Customer Service Desk.
Checks books and non-print materials out to borrowers.
Registers new borrowers, including verifying information and entering data into the computer.
Collects fees for damaged and lost materials and Friends Continuous Book Sale.
Performs computer operations for renewing materials and changing library card statuses.
Checks shelves for overdue, lost, and requested materials.
Straightens shelves by organizing books and nonprint materials.
Performs shelf-reading to ensure materials are in correct alphabetical or Dewey Decimal order.
Shifts books and nonprint materials between shelves.
Checks in materials using the computer, circulation system, and RFID antenna.
Manually changes status and holdings codes as needed.
Sorts books and nonprint materials by type.
Shelves books and nonprint materials on all library floors.
Writes RFID tags using a computer and RFID antenna.
Inspects returned items for damage or missing components.
Places and cancels reserved materials for borrowers.
Processes reserved materials for library and self-service lockers at other locations.
Processes reserved materials for NC Cardinal resource sharing libraries, including packing and unpacking shipments.
Instructs library customers in the use of the computerized catalog.
Assists borrowers with self-checks.
Assists the public with using the photocopier, including making change and troubleshooting.
Orders and maintains inventory for the photocopier.
Schedules maintenance and repairs for the photocopier.
Opens and closes money transaction program and credit card machine, including tallying end-of-day funds.
Acts as team leader in the absence of the supervisor (for full-time employees).
Ensures all work is performed in accordance with OSHA and City Safety Standards and Policies.

Requirements

High school diploma or GED equivalent.
At least one consecutive year of recent (in the last 3 years) customer service experience in retail, library, or a related service industry.
Valid driver’s license.
Cover letter and resume required with application.
Demonstrated commitment to exceptional customer service.
Strong communication, listening, and teamwork skills.
Ability to work effectively with a diverse community and adapt to evolving library services.
Intermediate experience in Microsoft Office and basic office practices.
Ability to accurately interpret and manage computerized records.
Experience with Canva or similar design tools, social media platforms (X/Twitter, Facebook, Instagram, Goodreads), and digital technologies such as online databases and streaming services may be required for certain assignments.
Ability to assist customers with downloading apps, setting up accounts, and accessing digital content on mobile devices may be required for certain assignments.
Knowledge of organizational systems such as the Dewey Decimal System.
Ability to maintain accurate shelving and interpret spine labels for library materials.
Comfortable with public speaking and training for programs and instruction, including occasional off-site events may be required for certain assignments.
Physical ability to move throughout all library floors, push carts, and lift materials (up to 50 pounds).
Availability to work flexible hours, including evenings, weekends, and holidays.
Regular schedule includes evenings and a weekend rotation (or as scheduled).
Must be able to express and/or receive information by spoken word, both in person and over the phone.
Must have clarity of vision at 20 feet or more (20/25 corrected).
Must have clarity of vision at 20 inches or less (20/25 corrected).
Must have depth perception (4).
Must have field of vision.
Must have accommodation for adjusting the lens of the eye for focus.
Ability to lift up to 50 lbs.
Ability to exert up to 20 pounds of force frequently.
Ability to apply principles of logical thinking to work tasks and practical situations.
Ability to comprehend and respond to a variety of situations in an expedient manner.
Ability to interpret information and use good judgment.
Ability to use arithmetic to figure due dates and book and material fees and to complete time sheets.
Ability to read emails, manuals, instructions, directions, book information, forms, and other documents.
Ability to write names, addresses, figures, and take messages.
Ability to be conversant in voice and diction for discussions in person and by telephone.
Must pass a drug screening.
Must pass a background screening.
Candidates selected for employment must undergo (a.) a drug screening, in accordance with the City’s drug and alcohol policy and (b.) a background screening to determine whether there is any current, pending, or previous charge, conviction or other infraction deemed incompatible with service in the capacity for which the candidate is being hired.
In lieu of or in addition to background screening, candidates selected for employment in a position that requires working with children in any capacity must be fingerprinted and undergo a criminal history record check conducted by the North Carolina State Bureau of Investigation.
Certain positions are considered so critical to the health and safety of others that a candidate cannot be placed in any such position without passing a pre-placement physical exam.
Employment is conditioned upon the City’s receipt of satisfactory results from all required screenings, checks, and exams, as applicable.

Skills

Customer service
Communication
Listening
Teamwork
Microsoft Office
Basic office practices
Computerized record management
Canva or similar design tools (may be required)
Social media platforms (X/Twitter, Facebook, Instagram, Goodreads) (may be required)
Online databases
Streaming services
Mobile device app assistance
Dewey Decimal System
Public speaking
Training
Photocopier operation
Money transaction programs
Credit card machine operation
RFID technology

Location

901 N Main St High Point, North Carolina

Work Type

Full-time

Experience Level

1 year of customer service experience

Education Level

High school diploma or GED equivalent

Salary/Compensations

$19.43 - $24.89

Benefits

Guaranteed life-long monthly pension (after 5 years of service)
401K and 457B Retirement Plans
PTO earned within first year
13 Paid Holidays per year
Tuition Reimbursement Plan
Competitive medical, dental, and vision plans effective day one

About the Company

At the City of High Point, we celebrate the creator in everyone.
Building on our rich cultural history steeped in industrialism and innovation, our employees seek not only to transform themselves, but the world around us.
We are collaborators, we are makers, we are visionaries.
We invite you to explore the many opportunities to serve our community, by sharing your talents, skills, and expertise.
You'll join a diverse team of over 1300 individuals dedicated not just to making a career, but a difference; because what we create in High Point, changes the world!
Stewardship: We manage the city’s resources responsibly and make decisions that sustain High Point’s future.
Welcoming: We create a friendly, open environment where residents, partners, and visitors feel valued and embraced.
Integrity: We act with honesty, transparency, and ethical responsibility in everything we do.
Productivity: We stay focused on results, fostering creativity, innovation, and outside-the-box thinking.

Equal Opportunity

The City of High Point is dedicated to fostering a work environment that values individuals from all backgrounds and seeks to attract and retain the most qualified partners in service to the citizens of High Point.
The City of High Point is committed to providing a safe, comfortable working environment for all employees.
We are proud to comply with all Occupational Safety and Health Administration (OSHA) requirements, as well as make reasonable accommodations to candidates and employees as we are able in accordance with the Americans with Disabilities Act (ADA).