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About the Role

The Associate Director will lead the next chapter of IRC’s Salesforce platform strategy, roadmap, and architecture, playing a central role in its future evolution. This role combines architect-level Salesforce expertise, technical team leadership, and a deep understanding of global nonprofit fundraising and income management.

Responsibilities

Act as global product and platform owner for IRC’s Salesforce ecosystem, setting its direction and making the case for investment.
Develop and maintain a prioritised CRM roadmap aligned with IRC’s fundraising, supporter engagement, finance and programme objectives.
Lead IRC’s evaluation of Salesforce Nonprofit Cloud, including the business case, options appraisal and migration strategy.
Lead the responsible evaluation and adoption of AI within the CRM ecosystem, including Agentforce and integrations with external AI models.
Assess AppExchange and other third-party products and recommend adoption, retention, or retirement.
Own the solution architecture of the platform: data model, automation, security model, integrations and managed packages.
Set design and build standards for declarative and programmatic development (Flow, Apex, Lightning Web Components, APIs), and review team and partner work against them.
Reduce technical debt in a heavily customised org, ensuring new work is simpler to support and ready for future platform changes.
Oversee integrations with donation platforms, finance systems, the data warehouse and reporting tools.
Prototype, configure, and build solutions when it is the fastest way to unblock the team or prove an approach.
Lead, coach, and develop a team of Salesforce administrators, developers, and a business analyst.
Build a team culture of good engineering practice, clear documentation, and service to platform users.
Manage contractors, implementation partners, and suppliers, holding them accountable for quality, cost, and delivery.
Own platform governance: access management, security, audit controls, data quality, business continuity, and compliance with GDPR and other data protection requirements.
Oversee incident, problem, change, and release management, including readiness for Salesforce’s three annual releases.
Oversee user support, testing, and defect resolution.
Ensure reports and dashboards provide leaders with accurate, trusted information.
Build strong relationships with fundraising, finance, data, and programme leaders.
Explain technical options, risks, and trade-offs in plain language to senior, non-technical stakeholders.

Requirements

Significant experience leading an enterprise Salesforce platform in a complex, multi-country organisation.
Architectural judgement to design and govern a large, heavily customised org.
Experience acting as a product or platform owner, including developing roadmaps, governing demand, and prioritising investment.
Deep knowledge of Salesforce architecture, including data models, automation, security, integration, and application lifecycle management.
Hands-on fluency in declarative and programmatic development to guide and review developer work.
Proven experience managing and developing a team of technical professionals.
Experience overseeing contractors, consultants, or delivery partners.
Understanding of how nonprofits or comparable organisations raise and manage income.
Experience overseeing platform operations, including incident, change, and release management.
Experience working with APIs, ETL processes, integration platforms, and cross-system data flows.
Excellent stakeholder management and communication skills.
Experience of Agile delivery, using tools such as Git-based source control and Jira.
Strong analytical thinking, judgement, problem-solving ability, and customer service orientation.
Hands-on experience with Nonprofit Success Pack and Nonprofit Cloud, ideally including an NPSP-to-Nonprofit Cloud evaluation or migration.
Experience delivering technology for fundraising, marketing, advocacy, or supporter engagement teams.
Familiarity with Salesforce Account Engagement (Pardot), Data Cloud, Agentforce, or comparable marketing, data, and AI platforms.
Experience working with enterprise architecture, DevOps, Business Intelligence, Data Warehousing, or integration technologies.
Experience working with an international nonprofit, humanitarian, or mission-led organisation.
Experience running a CRM across multiple countries and currencies, including under GDPR and other data protection regimes.
Experience contributing to supplier management, procurement, licensing, budgeting, and technology business cases.
Hands-on development experience with Apex, SOQL, and Lightning Web Components.

Skills

Salesforce
Nonprofit Success Pack (NPSP)
Nonprofit Cloud
Agentforce
Anthropic’s Claude
Salesforce Architect
Technical Team Leadership
Nonprofit Fundraising
Income Management
Platform Strategy
Roadmap Development
Architecture Design
Solution Architecture
Data Model
Automation
Security Model
Integrations
Managed Packages
Account Engagement (Pardot)
Outlook Integration
Blackthorn
Apsona
Declarative Development
Programmatic Development
Flow
Apex
Lightning Web Components
APIs
Technical Debt Reduction
Donation Platforms
Finance Systems
Data Warehouse
Reporting Tools
Team Management
Coaching
Performance Management
Career Development
Workload Planning
Engineering Practice
Documentation
Contractor Management
Partner Management
Supplier Management
Quality Assurance
Cost Management
Delivery Management
Platform Governance
Access Management
Audit Controls
Data Quality
Business Continuity
GDPR Compliance
Incident Management
Problem Management
Change Management
Release Management
User Support
Testing
Defect Resolution
Reporting
Dashboarding
Stakeholder Management
Communication Skills
Agile Delivery
Git
Jira
Analytical Thinking
Problem Solving
Customer Service
ETL Processes
Cross-system Data Flows
Enterprise Architecture
DevOps
Business Intelligence
Data Warehousing
SOQL

Location

Remote
United States of America
United Kingdom
Kenya

Work Type

Fully remote
Full-time

Experience Level

Associate Director
Significant experience leading an enterprise Salesforce platform
Experience acting as a product or platform owner
Proven experience managing and developing a team of technical professionals
Experience overseeing contractors, consultants or delivery partners
Experience running a CRM across multiple countries and currencies

Education Level

Bachelor’s degree in information technology, computer science, business systems or a related discipline or equivalent professional experience
Salesforce Architect-track certifications (e.g. Application Architect, System Architect)
Nonprofit Cloud Consultant
Advanced Administrator
Platform App Builder
Platform Developer I/II

Salary/Compensations

US Pay Rate: $113,102-$120,000/yr
UK Pay Rate: £69,440-£84,058/yr

Benefits

Local employment contract
Local salary scale

About the Company

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster.
Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities.
IRC employees deliver lasting impact by restoring safety, dignity and hope to millions.
The Marketing Technology team builds and runs the systems IRC uses to raise funds, engage supporters and advocate for the people we serve.
These systems include the enterprise Salesforce CRM, donation platforms, the global Rescue.org website, and email communications platforms.
These systems underpin the fundraising, communications, and advocacy work of External Relations around the world.
IRC’s Salesforce platform sits at the heart of how we raise funds and stay in touch with supporters.
It manages a multi-million dollar fundraising operation, is used by around 500 staff, and runs as a single global, GDPR-compliant org built on a heavily customised Nonprofit Success Pack (NPSP).
A collegiate environment working collaboratively across External Relations and broader IRC.
Strong sense of transparency and accountability to ensure we are doing right by our clients and donors, exemplifying the IRC Way.
Standards for Professional Conduct: Integrity, Service, Equality and Accountability.
IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation.
IRC is committed to taking all necessary preventive measures and creating an environment where people feel safe, and to taking all necessary actions and corrective measures when harm occurs.
IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

Equal Opportunity

IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.