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About the Role
Ryan is seeking a proactive and customer-focused Customer Service Executive to join their Property Tax team. This role involves owning client service cases, building relationships, and identifying opportunities to add value, all while delivering exceptional customer experiences in a fast-paced environment.
Responsibilities
- Act as the primary point of contact for client service matters, ensuring swift resolution and clear, confident communication.
- Take full ownership of service cases from start to finish.
- Maintain accurate documentation and up-to-date client records.
- Collaborate closely with internal teams to deliver seamless, high-quality service.
- Understand client needs and proactively recommend solutions that enhance their experience.
- Identify upsell and cross-sell opportunities that genuinely add value.
- Conduct structured outreach to strengthen client relationships and uncover new opportunities.
- Respond promptly and professionally across multiple communication channels.
- Provide clear, accurate information and confidently escalate complex queries where required.
- Ensure every interaction reflects our commitment to excellence.
Requirements
- Previous experience within a telephone based customer services or sales role.
- Excellent communication and relationship-building skills.
- Strong organisational skills with the ability to manage multiple priorities.
- A proactive, solution-focused mindset.
- A collaborative team player who thrives in a dynamic, fast-paced environment.
- A genuine passion for delivering outstanding customer experiences.
Skills
- Communication
- Relationship-building
- Problem-solving
- Customer service
- Organisation
- Collaboration
Location
- MediaCity, Salford
Work Type
- Office-based
- Hybrid working available based on performance
Salary/Compensations
- £25,000 - £26,000 per annum = OTE £31,000 - £36,000 per annum
Benefits
- Competitive Compensation and Benefits
- Business Connectivity Reimbursement (Phone/Internet)
- Gym Membership or Equipment Reimbursement
- LinkedIn Learning Subscription
- Flexible Work Environment
- Tuition Reimbursement After One Year of Service
- Accelerated Career Path
About the Company
- Ryan is a market-leading organisation with an award-winning culture and community outreach.
- They offer a prestigious office setting and a supportive, high-energy team culture.