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About the Role
The Systems Analyst role supports a fast-growing organization and a worldly recognized brand within the Seminole Hard Rock Support Services IT department. This role configures, supports, maintains, and implements applications based on requirements and business needs, acting as a technical expert and liaison for various products within the technology stack.
Responsibilities
- Maintains schedule of applications refreshes and collaborates with IT members and vendors to execute system upgrades.
- Participates in the design of technical solutions to solve business problems, adhering to architectural principles and standards.
- Configures new and existing applications according to specifications.
- Serves as a technical expert and/or liaison on products within the technology stack, working with vendors as needed.
- Develops clear and concise technical documentation.
- Works with the IT team to define and execute long and short-term roadmaps.
- Performs tuning and maintenance of applications.
- Supports assigned applications in collaboration with level 1 support, IT department members, and vendor resources.
- Mentors and teaches junior systems analysts.
- Conducts lunch and learns and demos to educate business and IT members on products.
- Follows operational IT processes.
- Escalates issues to appropriate team members as needed.
Requirements
- University degree in Computer Science or Business Administration, or an equivalent combination of education and experience.
- 4-5 years of experience as a systems analyst in a complex technical environment.
- Experience working as a lead systems analyst or senior analyst mentoring staff.
- Willingness to carry a company phone for on-call rotation to support end-users.
- Willingness to participate in on-call rotation requiring evening, weekend, and holiday work.
- Open-minded, self-starter, organized, and independent.
- Ability to work and thrive in a fast-paced and team environment.
- Ability to work in a cross-functional team.
- Excellent analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Willingness to travel as deemed necessary by IT Management (national & international).
- Experience working in a hospitality-related industry is a plus.
- 3-5 years of technical application experience in ecommerce, Merchandise Planning, and Merchandise Inventory systems.
- 3-5 years of experience in Restaurant or Retail back-office applications preferred.
- Familiarity with concepts relating to Retail point of sale.
- Familiarity with concepts relating to Merchandise inventory, item maintenance, warehouse processing, allocation, and merchandise planning.
Skills
- Technical application experience in ecommerce
- Merchandise Planning
- Merchandise Inventory systems
- Restaurant back-office applications
- Retail back-office applications
- Retail point of sale concepts
- Merchandise inventory concepts
- Item maintenance concepts
- Warehouse processing concepts
- Allocation concepts
- Merchandise planning concepts
Location
- Professional office setting
Work Type
- On-call rotation
- Evening work
- Weekend work
- Holiday work
Experience Level
- 4-5 years of experience as a systems analyst
- Senior analyst
- Lead systems analyst
Education Level
- University degree in Computer Science or Business Administration
- Equivalent combination of education and experience
Benefits
- Comprehensive benefits package
- Health and well-being support
- Future planning support
- Work-life balance support
About the Company
- Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us.
- Seminole Hard Rock Support Services IT department supports a fast growing organization and a worldly recognized brand.