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About the Role

As a Client Project Management Consultant Senior on Gallagher’s Digital Offerings team, you will play a pivotal role in Gallagher Guide's Total Rewards technology initiative, collaborating with business partners, technical teams, and clients to oversee solution implementations and support new product development. You will facilitate alignment between business goals and technology delivery, ensuring solutions that meet our client needs.

Responsibilities

Lead cross-functional teams toward the successful execution of project deliveries and product initiatives.
Configure platform capabilities such as authentication, content management (CMS), messaging, single sign-on (SSO), wellness, and data analytics.
Work directly with clients to identify business opportunities, client needs, and pain points, proposing effective solutions.
Balance quality and thoroughness of analysis with timeliness and speed in decision-making.
Oversee others in making quality decisions and delegating tasks.
Ensure engagement quality and efficiency expectations are met.
Manage risk mitigation and take appropriate corrective actions.
Oversee multiple projects and assignments to achieve business results.
Respond to and handle unfamiliar situations with limited or no managerial guidance.
Bring clarity to ambiguous situations.
Work effectively and interact with people in a wide range of business and social situations.
Explain technical concepts appropriately to different audiences.
Challenge traditional approaches and identify ways to enhance or improve products/services.
Recognize, define, and act on vital opportunities and/or needs.
Demonstrate focus and engagement in one-on-one and group discussions.
Oversee highly complex and difficult assignments, ensuring client expectations are met or exceeded.
Provide guidance to others in meeting difficult client requirements or coping with client service difficulties.
Manage more than one project team and/or a complex project.
Review individuals and provide appropriate feedback.
Encourage team to develop new ideas for improving efficiency/effectiveness of client service.
Use data, rationale, and arguments to persuade others.
Adapt personal style to successfully influence others.
Communicate a vision, mission, and objectives for the engagement team or work group.
Demonstrate leadership behaviors appropriate to the situation.
Communicate expectations, standards of performance, and time requirements when making assignments.
Make development opportunities apparent and available.
Provide feedback to team members.
Recognize and reward effective performance.
Identify and take corrective action with performance problems.
Initiate training and development opportunities for self and others.
Seek out and act upon feedback for improvement.
Continually strive to improve skills for future opportunities.
Complete complex data analytic processes.
Complete quality assurance reviews of solutions against detailed requirements definitions.
Create and maintain detailed requirements definitions for projects.
Lead client discussions on project status, requirements reviews, and testing processes.
Lead client meetings on a specific offering.

Requirements

Bachelor's Degree
6 to 8 years of total related experience
Excellent verbal and written communication skills
Strong computer skills
Proficiency in Microsoft Office
Exposure to Azure DevOps is a plus
Self-starter and good problem solver
Good listening skills
Strong critical thinking and reasoning skills
Strong organizational skills
Ability to interact with all levels of management and/or clients
Ability to work on a team
Ability to think strategically and creatively
In-depth knowledge of discipline/practice area
Project management skills and experience
Demonstrated management and/or supervisory skills

Skills

Authentication configuration
Content management (CMS)
Messaging configuration
Modeling
Single sign-on (SSO)
Wellness program configuration
Data analytics
Microsoft Office proficiency
Azure DevOps (plus)
Problem-solving
Critical thinking
Reasoning
Organizational skills
Strategic thinking
Creative thinking
Project management
Management
Supervisory skills
Client communication
Requirements definition
Quality assurance
Data analysis

Experience Level

6 to 8 years of total related experience

Education Level

Bachelor's Degree

Benefits

Competitive compensation
Comprehensive benefits programs designed to support your well-being
Career development opportunities and ongoing learning
A collaborative, people-first culture with accessible leadership
The opportunity to do meaningful work with global reach and local impact

About the Company

Gallagher Benefit Services is a trusted partner to organizations navigating important people decisions.
We help clients build better workplaces where people feel supported, empowered, and inspired to thrive.
We shape benefit strategies, design wellbeing programs, and advise on workforce challenges.
We are a community of bold explorers, trusted experts, and compassionate partners.
Gallagher Guide's Total Rewards platform enables employees and members to maximize their compensation and rewards using integrated, user-centric technology to drive wellbeing across benefits, financial, and career programs.
The scalable platform helps users understand and optimize their rewards and benefits packages, ensuring workforce satisfaction and overall wellbeing.
These solutions empower employers to highlight rewards program value, streamline services, access meaningful data, and enhance employee and member engagement.

Equal Opportunity

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)